Alexis Morgan
Willimantic,CT
Summary
Developed leadership and team management skills in fast-paced customer service environment. Expertise in conflict resolution and operational efficiency, adaptable to diverse work settings. Looking to transition into more corporate settings to expand my business education with focus on leveraging transferrable skills for impactful results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
B&b Ventures
Madison, CT
02.2025 - 01.2026
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Assisted customers with product selection, ensuring a positive experience.
- Trained new staff on operational procedures and customer service standards.
- Prepared and served high-quality beverages according to standard recipes.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Manager's Assistant
The Wienery
Stamford, CT
08.2022 - 09.2024
- Coordinated daily operations to enhance efficiency and streamline workflow.
- Developed training materials for new hires, facilitating smooth onboarding processes.
- Conducted regular audits of processes, identifying areas for improvement and cost savings.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Accounting
University of Connecticut
Storrs, CT05-2027
High School Diploma -
Westhill High School
Stamford06-2023
Skills
- Bookkeeping
- Work prioritization
- Teamwork and collaboration
- Cash handling proficiency
- Cleanliness standards
- POS system operation
- Customer service
- Multitasking
- Team leadership
- Time management
- Decision-making
- Microsoft Excel
Certification
- Awarded Excellence in Psychology
- BHTI Scholarship Recipient
- Honors society Member
Timeline
Barista Shift Lead
B&b Ventures
02.2025 - 01.2026
Manager's Assistant
The Wienery
08.2022 - 09.2024
Bachelor of Science - Accounting
University of Connecticut
High School Diploma -
Westhill High School