Samantha Freitag
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Financial Secretary
Grace Lutheran Church
11.2023 - Current
- Verify processing information and deposit received funds into organizational account.
- Maintain accurate records of organizational finances and generate reports as requested.
- Enhance financial transparency by implementing accurate record-keeping practices for all transactions.
- Uphold confidentiality of information related to receiving, recording and depositing of funds.
- Present regular reports at council meetings detailing progress on various initiatives, projects, and activities under my jurisdiction as a Council Member.
Office Manager
Plumbing Works
06.2022 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamline office operations by implementing efficient filing systems and organizational strategies.
Store Manager
The Brew Coffeehouse
04.2018 - 12.2019
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff schedules, optimizing labor costs while maintaining service quality.
- Coordinated with vendors to negotiate pricing, improving cost-effectiveness of supplies.
- Trained and mentored staff, fostering a customer-focused team environment.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Guest Experience Specialist
Denver Zoo
02.2017 - 04.2018
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Build strong relationship with current and potential donors
- Developed creative marketing materials that generated interest and boosted event attendance.
- Managed event logistics and operations.
Member Success Specialist
Canvas Credit Union
12.2012 - 02.2017
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Boosted sales through successful marketing and service optimization strategies.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
Cooke Real Estate School
St. Petersburg, FLHigh School Diploma -
EDCSD High School
Castle Rock05.2011
Skills
- Customer service expertise
- Team building
- Analytical reasoning
- Accurate data entry
- Proficient in computer applications
- Conflict resolution
Timeline
Financial Secretary
Grace Lutheran Church
11.2023 - Current
Office Manager
Plumbing Works
06.2022 - Current
Store Manager
The Brew Coffeehouse
04.2018 - 12.2019
Guest Experience Specialist
Denver Zoo
02.2017 - 04.2018
Member Success Specialist
Canvas Credit Union
12.2012 - 02.2017
Cooke Real Estate School
High School Diploma -
EDCSD High School
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