Samantha Frost
HUDSON,FL
Summary
Dedicated and dependable account management professional with a strong background in client success and revenue growth within the automotive industry. Highly organized and detail-oriented, with a proven ability to identify challenges, implement effective solutions, and drive measurable results. Known for building strong client relationships through clear communication, strategic thinking, and a proactive approach. Brings a fresh perspective, collaborative mindset, and commitment to adding immediate value to a driven team.
Overview
9
9
years of professional experience
Work History
Account Manager
Gubagoo
07.2021 - 01.2026
- Serve as a primary point of contact for clients, proactively identifying needs and delivering timely, accurate support to ensure high satisfaction and retention
- Manage and retain an existing client portfolio while supporting revenue goals through relationship building and consistent communication
- Respond to client requests efficiently and accurately, maintaining high service standards and strong client trust
- Develop and implement strategic initiatives to improve client satisfaction, engagement, and overall performance
- Collaborate cross-functionally with internal teams to resolve client issues and optimize solutions
- Maintain in-depth, up-to-date knowledge of company products and services to provide informed recommendations
- Conduct one-on-one and group virtual trainings (Zoom/Teams) to educate dealership staff on maximizing lead opportunities and tool utilization
- Advise clients on effective calls-to-action (CTAs) to improve lead conversion and customer engagement
- Support marketing efforts through chat optimization, banners, QR codes, email campaigns, digital posts, mailers, and promotional strategies to drive traffic and lead generation
Internet/BDC Sales Manager
Gettel Toyota
01.2020 - 07.2021
- Answered/followed up on incoming sales leads in a timely manner to ensure customers are taken care of.
- Established and maintained positive relationships with customers to ensure their needs at met.
- Oversaw BDC staff to ensure nothing falls in the cracks while optimizing lead opportunities to ensure success.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Coached, developed and motivated team to achieve revenue goals.
- Forecasted marketing strategies, email blasts and managed several applications used by the dealer.
BDC Manager
Wesley Chapel Honda
07.2018 - 01.2020
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Met pre-set guidelines for weekly appointments, shows and outbound calls.
- Hired and trained staff members, oversaw department teams and delegated assignments to employees according to skill sets.
- Coordinated sales efforts with team members to effectively cover market and deliver results.
- Gained market share in new sales performance through aggressive team training.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Followed up on incoming sales leads efficiently and timely to maximize sales potential.
BDC Representative
Maus Nissan
08.2016 - 07.2018
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Monitored and responded to internet sales leads from different lead sources.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
JW Mitchell High School
2016
Skills
- Account Management
- Performance Evaluations
- Relationship Building
- Documentation and Reporting
- Staff Development/Training
- Teamwork and Collaboration
- Revenue Growth
- Acquisition and Retention Strategies
- Verbal and Written Communication
- CRM Software
- Marketing Skills
Platforms
- ELead, VinSolutions
- Apple Business Chat
- Gubagoo Live
- Apple Business, Google My Business, FB Business
- Google Doc/Sheets
- AutoTrader/OfferUp,KBB/Blackbook
- Slack,Microsoft Teams,Outlook,Gmail
- Zendesk/Jira
- Confluence
- Catalyst
- Ring Central
- QR Monkey
Timeline
Account Manager
Gubagoo
07.2021 - 01.2026
Internet/BDC Sales Manager
Gettel Toyota
01.2020 - 07.2021
BDC Manager
Wesley Chapel Honda
07.2018 - 01.2020
BDC Representative
Maus Nissan
08.2016 - 07.2018
High School Diploma -
JW Mitchell High School