Samantha Gallaway
Kroger
Searcy,AR
1
Certification
11
years of professional experience
Certified Pharmacy Technician with 9+ years of experience in prescription processing, insurance billing, medication dispensing, and customer service. Known for accuracy, attention to detail, and efficient support of pharmacy workflow.
Work History
Certified Pharmacy Technician
10 Years 2 Months- Processed prescriptions accurately using pharmacy systems and verified patient information for pharmacist review.
- Adjudicated third-party insurance claims and resolved coverage issues for prescription fulfillment.
- Prepared medication orders, counted tablets, and labeled packages following pharmacy procedures.
- Assisted customers with prescription pickup, copay questions, and service requests professionally.
- Collaborated with pharmacists to prioritize workflow and support timely order completion.
- Entered prescription data, updated profiles, and confirmed HIPAA-compliant recordkeeping.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Veterinary Assistant
2 Months- Supported veterinarians and technicians during examinations, treatments, and surgical procedures.
- Monitored animal behavior, vital signs, and recovery status to ensure safe patient handling.
- Prepared exam rooms, surgical suites, and treatment areas following sanitation protocols.
- Administered prescribed medications and assisted with restraint for diagnostic procedures.
Lead Certified Pharmacy Technician
5 Years 1 Month- Led prescription processing workflow, ensuring accuracy, compliance, and timely pharmacist support.
- Trained pharmacy technicians on claims adjudication, data entry, and dispensing procedures.
- Reviewed insurance rejections and resolved third-party billing issues to maintain smooth prescription access.
- Managed inventory replenishment, expired stock removal, and controlled substance documentation.
- Improved patient satisfaction by providing efficient and accurate prescription services.
- Supported immunization preparation, workflow organization, and pharmacist-assisted clinical operations.
Pharmacy Technician
10 Months- Processed prescription orders accurately using pharmacy software and workflow systems.
- Assisted customers with refill requests, prescription pickup, and basic medication questions.
- Verified insurance information and resolved claim issues to support timely prescription fulfillment.
- Prepared medications for pharmacist review while following dosage, labeling, and safety procedures.
- Maintained organized inventory by stocking supplies, rotating products, and checking expiration dates.
- Supported prescription data entry by confirming patient details and correcting order discrepancies.
Education
Associate of Applied Science - Pharmacy
Associate of Applied Science - Veterinary Technology
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
Insurance billing
Medication dispensing
Filling prescriptions
Manual and automated medication dispensing
Accomplishments
- Earned an associates degree in pharmacy technology.
- Earned an associates degree in veterinary technology
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Veterinary Assistant
CareVet
05.2025 - 07.2025Read More
Lead Certified Pharmacy Technician
Kroger
05.2017 - 06.2022Read More
Certified Pharmacy Technician
Kroger
08.2016 - CurrentRead More
Pharmacy Technician
Kroger
10.2015 - 08.2016Read More
Arkansas State University, Beebe, AR, US
Associate of Applied Science from Veterinary Technology
Read More
Arkansas State University, Beebe, AR, US
Associate of Applied Science from Pharmacy
Read More