Samantha Garcia
Vinton,TX
Summary
Payroll and client support professional with over four years of experience at ADP providing advanced payroll support to payroll practitioners, HR professionals, and client service teams. Experienced in payroll processing, tax calculations, deductions, compliance, payroll troubleshooting, employee data management, and interpreting payroll regulations. Strong analytical, customer service, and problem-solving skills with a Bachelor’s degree and a proven ability to manage multiple priorities while maintaining accuracy and confidentiality.
Overview
4
4
years of professional experience
Work History
Payroll Technical Support Specialist
ADP
El Paso, Texas
10.2024 - Current
- Research and resolve complex payroll issues involving earnings, taxes, deductions, direct deposits, garnishments, and employee records.
- Supported payroll processing inquiries related to wage calculations, overtime, taxes, benefit deductions, and payroll adjustments, ensuring timely and accurate responses.
- Educated associates on regulatory requirements and best practices, enhancing payroll accuracy and compliance.
- Analyzed payroll calculations to identify discrepancies and implement effective resolutions.
- Interpret payroll policies, system functionality, and compliance requirements while assisting internal associates.
- Developed and facilitated instructor-led training sessions for ADP associates on Fair Labor Standards Act (FLSA) regulations, payroll compliance, banking change requirements, state specific payroll requirements, and federal payroll laws and regulations.
Payroll Client Consultant
ADP
El Paso, Texas
05.2022 - 10.2024
- Supported payroll clients in processing payroll and navigating systems to ensure accuracy and compliance.
- Investigated payroll issues to deliver prompt solutions, minimizing disruptions for clients.
- Facilitated payroll corrections and managed employee maintenance to enhance client satisfaction and operational efficiency.
- Maintained confidentiality of sensitive employee and payroll information.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso
El Paso, TX05-2025
Skills
- Issues Resolution
- Payroll Data Management
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Payroll Reporting
- Case Management Systems
- Time Management
- Payroll Compliance (FLSA, Wage & Hour)
- Payroll Calculations
- Benefits & Payroll Deductions
- Payroll Tax Knowledge
Timeline
Payroll Technical Support Specialist
ADP
10.2024 - Current
Payroll Client Consultant
ADP
05.2022 - 10.2024
Bachelor of Arts - Criminal Justice
The University of Texas At El Paso