Samantha Garcia
Ausband Chapman Insurance
Stockbridge,GA
1
Certification
12
years of professional experience
Motivated professional looking to grow in a collaborative team environment. I bring curiosity, accountability, and a strong work ethic. Hoping to contribute quickly while building new skills that support long-term growth.
Work History
Customer Service Representative
5 Months- Answer and manage incoming phone calls, providing professional assistance and directing calls to the appropriate department or team member.
- Transfer calls efficiently while maintaining a courteous and helpful customer service experience.
- Monitor policies requiring payment and send timely notifications regarding outstanding balances, pending cancellations, and policy status.
- Review the daily service email and respond to or route requests as needed.
- Review carrier websites regularly for important memos, updates, policy changes, and other information affecting agency operations.
- Maintain awareness of carrier communications and ensure relevant information is reviewed and communicated appropriately.
- Perform daily administrative and customer service tasks to support efficient office operations and provide timely service to customers.
- Receive, sort, and deliver incoming mail to the appropriate staff members and departments.
- Maintain a clean, organized, and professional front desk and lobby area to ensure a welcoming experience for customers and visitors.
Receptionist
7 Months- Greeted customers and addressed inquiries to enhance their experience.
- Answered phone calls and provided information to hospitals, doctors, clients, and medical clinics to facilitate effective communication.
- Provided information to new clients about our program.
- Informed new clients about our program to ensure their understanding and smooth onboarding.
- Transferred phone calls to appropriate departments to ensure timely communication. to the appropriate extension.
Admin Support
1 Year 3 Months- Prepared bills and processed customer payments, ensuring accurate transactions.
- Greet clients as soon as they arrive and connect them to their party.
- Welcomed clients upon arrival at front desk.
- Logged and organized daily appointments, contributing to efficient scheduling and workflow.
- Maintain and clean office workspace and lobby.
Guest Server
7 Years 2 Months- Promoted customer satisfaction by addressing any concerns or complaints in a timely and professional manner.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Assisted team in maintaining cleanliness and organization of dining area.
- Increased sales by offering menu recommendations and upselling appetizers, desserts, and beverages based on guest preferences.
- Delivered exceptional customer service in high-volume dining environments.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Daycare Assistant
5 Months- Maintained clean, neat, and hazard-free areas, promoting safety and well-being for kids, staff, and families.
- Assisted in implementing age-appropriate educational programs, fostering developmental growth.
- Monitored children's behavior and provided guidance to promote positive interactions.
- Developed creative play-based learning activities that enhanced cognitive skills.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Crew Member
2 Years 3 Months- Ensured balanced cash drawer by processing cash, credit, and debit transactions accurately.
- Restocked condiments, beverages, and supplies while keeping service areas clean and organized.
- Delivered exceptional customer service during high-volume screenings, enhancing guest experience.
- Operated point-of-sale systems efficiently for ticket and concession sales.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
- General Education
High School Diploma
Skills
Customer service
Communication skills
Conflict resolution
Active listening
Telephone etiquette
Appointment scheduling
Documentation management
Database management
Computer proficiency
Client relations
Hospitality and Professionalism
Certification
2020 Heartsaver First Aid
Timeline
Customer Service Representative
Ausband Chapman Insurance
03.2026 - CurrentRead More
Receptionist
ST PAUL’S PACE
06.2025 - 01.2026Read More
Admin Support
GLEN ABBEY PARK & MORTUARY
03.2024 - 06.2025Read More
Daycare Assistant
KATIE’S KID’S DAYCARE
02.2017 - 07.2017Read More
Guest Server
LOLITAS
01.2017 - 03.2024Read More
Crew Member
AMC THEATERS
06.2014 - 09.2016Read More
Cuyamaca College
from General Education
Read More
Valhalla High School
High School Diploma
Read More