Samantha Garcia Pennell

Work History

Arouet Foundation

01.2024 - Current

Initiate and cultivate collaborative relationships with local businesses, government agencies, and community organizations to establish a support network for justice-impacted individuals transitioning back into society
Develop comprehensive partnership strategies to align the resources and expertise of stakeholders with the specific needs of justice-involved individuals, ensuring a holistic approach to reentry support
Facilitate meetings and negotiations with potential partners to outline mutual goals, expectations, and areas of collaboration, fostering a shared commitment to addressing barriers for Arouet participants to lead a successful reintegration
Utilize strong communication and negotiation skills to advocate for fair hiring practices and create pathways to sustainable employment for justice-impacted individuals
Provide ongoing support and mentorship to program participants, addressing barriers to employment and promoting long-term success in the workforce
Manage partnerships with employers to ensure inclusive hiring practices and foster a supportive work environment for justice-impacted employees
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.

Arouet Foundation

08.2021 - 01.2024

Developed and managed strategic programs supporting women reentering the community after release from incarceration
Managed organizational volunteer initiatives in collaboration with organizational staff
Supported staff with a reentry program inside Perryville to build the mentee pipeline
Created curriculum that trained both impacted mentors and non-impacted mentors communication, leadership and professional development skills
Worked in partnership with participants to identify goals and steps to achieve personal success
Worked as case manager with mentors and mentees to provide supportive services ensuring successful completion of mentorship match

Albertsons

10.2020 - 08.2021

Provided technical support to online grocery shoppers, assisting with website navigation, order placement, and resolving technical issues
Managed customer loyalty accounts, including troubleshooting issues with rewards, points, and membership details
Processed refunds and applied credits to customer accounts as needed, ensuring accurate and timely resolution of financial discrepancies
Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Televerde

04.2014 - 06.2020

Developed comprehensive learning experiences for Televerde's new hires, including creating learning objectives, content, and assessments
Utilized Captivate eLearning tool for consistent global workforce training
Created technical training materials for a proprietary Customer Relationship Management System
Partnered with senior leaders to align learning goals with business outcomes
Conducted organization-wide needs analysis for upskilling employees in marketing, sales, and customer service
Designed curriculum based on best practices and adult learning methodologies
Monitored and reported on employee training and upskilling progress
Developed career pathing processes for client campaigns
Facilitated training sessions to enhance tactical and soft skills
Led system-wide software implementation and training for seamless adoption
Collaborated with department managers to design customized training plans aligned with organizational goals.

Televerde

05.2011 - 04.2014

Consistently exceeded performance expectations across campaigns, including event recruitment, appointment setting, and lead generation
Developed effective messaging, logistics, and deliverables, ensuring the team consistently met or surpassed client expectations
Generated multiple million-dollar opportunities through marketing-driven lead generation efforts
Conducted comprehensive campaign testing, including message optimization and data validation
Demonstrated strong sales nurturing abilities, successfully guiding leads through the development process to conversion
Streamlined call handling processes for improved response times and increased productivity.
Conducted thorough research on targeted accounts before initial engagement, ensuring personalized outreach that demonstrated knowledge of the prospect''s business landscape.
Increased sales pipeline by consistently identifying high-potential leads and initiating contact with decisionmakers.