MARCUS COLE
Silver Spring,USA
Summary
Strategic and results-driven leader with over 15 years of experience at Fannie Mae, specializing in business operations, workforce transformation, and talent strategy. Proven track record in leading enterprise-wide initiatives that drive operational excellence, enhance employee experience, and foster innovation. Deep expertise in cross-functional collaboration, KPI-driven decision-making, Lean Management, and large-scale program development. Adept at aligning business and talent strategies to meet long-term organizational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director, Program Management, Strategic Partnerships & Workforce Strategy
Fannie Mae
Washington, DC
08.2018 - Current
- Serve as strategic business partner to HR, Talent Development, and senior business leaders, aligning talent strategies with business goals
- Scaled an early-career talent program from 8 to over 154 employer partners nationwide, enrolling 3,700+ professionals in a structured curriculum
- Developed and implemented KPI dashboards that improved executive decision-making and business performance reviews by 30%
- Managed $1.6M+ budget and achieved a 47% cost reduction through data-driven process improvements
- Led cross-functional teams to enhance operational workflows and increase retention and pipeline development
- Drove strategic alliances across industries to advance business impact and develop scalable workforce solutions
Lean Management & Business Process Optimization Lead
Fannie Mae
Washington, DC
06.2016 - 08.2018
- Led enterprise Lean Management Transformation impacting 700+ employees and 20 executives in Single-Family Mortgage business
- Executed Lean techniques in partnership with McKinsey & Co., resulting in a 300% increase in Net Promoter Score
- Designed and delivered executive coaching for 40+ senior leaders in Lean methodologies, achieving a 90% customer satisfaction improvement
- Increased operational efficiency by 20%, and reduced customer response times by 96% using real-time Kanban boards
Non-Technical Project Manager
Fannie Mae
Washington, DC
06.2013 - 08.2018
- Conducted portfolio gap analyses and developed outreach materials that increased PMO project support by 40%
- Led training initiatives for 200+ technology leads on enterprise portfolio and governance frameworks
Process Improvement Analyst
Fannie Mae
Washington, DC
05.2010 - 06.2013
- Drove cost savings exceeding $10.5M through financial process reengineering and policy updates
- Led a company-wide travel policy overhaul resulting in $1.5M in cost reductions
Community Development and Assessment Lead
Washington, DC
04.2005 - 05.2010
- Directed staffing, third-party partnerships, and program design to support regional community development goals
- Delivered strategic insights through comprehensive community assessments
Education
Master of Urban Planning - Community Development Concentration
State University of New York At Buffalo, School of Architecture And Planning
05-2004
Bachelor of Arts - Urban & Public Policy
State University of New York At Buffalo
05-2001
Skills
- Program Management
- Partnership Development
- Strategy and Business Operations
- Talent Development and Management
- Executive Coaching and Advisory
- Strategic Business Collaboration
- Cross-functional leadership
- KPI Dashboards and Analytics
- Lean Management and Process Optimization
- People Management
Certification
- Commercial Real Estate Certification, Cornell University
- Executive Development Program, MIT
- Lean Six Sigma Black Belt, Villanova University
- Lean Six Sigma Green Belt, Fannie Mae
Athletic Leadership
- NCAA Division I Football Scholarship Athlete
- Team Captain & Three-Season Letterman
Timeline
Director, Program Management, Strategic Partnerships & Workforce Strategy
Fannie Mae
08.2018 - Current
Lean Management & Business Process Optimization Lead
Fannie Mae
06.2016 - 08.2018
Non-Technical Project Manager
Fannie Mae
06.2013 - 08.2018
Process Improvement Analyst
Fannie Mae
05.2010 - 06.2013
Community Development and Assessment Lead
04.2005 - 05.2010
Master of Urban Planning - Community Development Concentration
State University of New York At Buffalo, School of Architecture And Planning
Bachelor of Arts - Urban & Public Policy
State University of New York At Buffalo
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