Samantha Gay
Labelle,FL
Summary
Experienced professional seeking a meaningful employment opportunity in an organization that values and leverages my skills for both personal and professional growth. Committed to building a long-term career and fostering strong relationships within a supportive work environment. I thrive on continuous inspiration to love what I do and am always open to new avenues for personal and professional fulfillment. Prioritizing both career growth and family needs, I am eager to transition to a fully remote role that conveniently supports our rural lifestyle and ensures proximity to our children's school. While my background is primarily in the medical field, I am excited to explore new opportunities in my career, benefiting not only myself but also my family. Determined and dedicated, I approach every endeavor with the goal of achieving success and enhancing the lives of my loved ones.
Overview
9
9
years of professional experience
Work History
Orthopedic Surgery Scheduler
Lee Health System
07.2019 - Current
- Optimized task completion by effectively coordinating schedules and resources.
- Achieved high levels of customer satisfaction with precise schedule coordination.
- Tracked project progress to ensure timely completion by adjusting schedules as required.
- Collaborated with supervisors and team members to ascertain supply needs.
- Communicated pre-surgery guidelines, including fasting and medication changes, leading to fewer procedural complications.
- Effectively prioritized and addressed urgent needs alongside regular surgical tasks.
- Authenticated coverage details and completed pre-authorization processes.
- Coordinated a high volume of calls regarding surgical schedules, ensuring meticulous detail.
- Promoted an orderly and productive atmosphere through teamwork within the surgical unit.
- Facilitated clear communication among surgeons, patients, and hospital staff for efficient surgery coordination.
- Managed the arrangement of tests and lab results necessary for surgery approval.
- Conducted training sessions for new surgery coordinators.
- Ensured patient recovery by conducting comprehensive follow-up sessions after surgery.
- Ensured precise medical records for surgical patients, enhancing communication among healthcare teams.
- Assisted in resolving patient financial concerns.
- Successfully organized multiple specialty surgeries demonstrating flexibility.
- Developed uniform surgery coordination procedures, enhancing departmental synchronization.
- Ensured adherence to state and federal regulations.
- Streamlined workflow, leading to significant decreases in surgical wait periods.
- Attended educational workshops to maintain professional and technical knowledge.
- Participated in setting department goals to enhance patient outcomes and satisfaction.
- Performed various administrati tasks by filing, copying and faxing documents.
- Managed referrals with insurance and medical specialists.
- Assisted with medical coding and billing tasks.
Patient Service Specialists
Florida Cancer Specialists
09.2017 - 07.2019
- Manage multiple roles such as handling check-in/check-out procedures, chart preparation tasks, and report generation.
- Ensure accuracy of all patient records and financial transactions.
- Organized and maintained patient information to ensure seamless onboarding for medical evaluations.
- Managed patient schedules including subsequent appointments, required lab tests, treatments, referrals, and medical imaging.
- Managed scan schedules based on type and location requirements.
- Ensured all patient charts were accurately prepped ahead of doctor consultations occurring in two days.
- Supervised a unique rotation of doctors each day.
- Ensured readiness of patient records efficiently for up to 90 patients per day.
- Verified orders for scans across Epic, Radiology Regional, and internal system.
- Contacted medical professionals to address any issues with scan statuses.
- Rescheduled tasks to accommodate deadlines.
- Managed administrative tasks for Dr. on a consistent basis.
- Coordinated Bustamante’s clinic schedule every Thursday.
- Monitor daily agenda to avoid unapproved bookings and maintain an optimal number of new patients.
- Maintained communication efficiency by answering all calls within three rings.
- Completed various reports, including No Show, Shot Triage, STAR, Medical Records, and Front Staff.
Front Office Administrator
Hughes Family Practice
02.2017 - 08.2017
- Served as the initial point of contact, ensuring a welcoming atmosphere.
- Oversaw comprehensive patient management operations.
- Ensured all charts were updated before day's closure.
- Oversee insurance processes, including verifying eligibility and organizing prior authorizations for treatments.
- Addressed both insurance and billing concerns for patients accurately.
- Ensured compliance with state regulations through prescription distribution and regular drug screenings.
- Oversee and resolve a wide range of daily issues ensuring optimal prioritization.
- Handled issues beyond designated job description for continuous personal growth.
Customer Service Representative
Walgreens Co.
11.2015 - 02.2017
- Developed rapport with customers through regular interactions.
- Utilize teamwork as a core element of the company culture.
- Promoted cooperation within the team for successful task completion.
Education
Medical -
Florida Southwestern State College
12.2024
High School Diploma -
Evangelical Christian School
05.2015
Skills
- Expertise in Microsoft Office
- Data Entry Proficiency
- Client Relationship Management
- Strong Organizational Abilities
- Prioritized Multitasking
- Strategic Task Prioritization
- Timely Project Execution
- Effective Verbal Communication
- Effective Written Communication
- Proactive Initiative
- Policy Compliance Management
- Optimistic Mindset
- Comprehensive Insurance Insight
- Billing Expertise
- Healthcare Expertise
- Schedule coordination
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Orthopedic Surgery Scheduler
Lee Health System
07.2019 - Current
Patient Service Specialists
Florida Cancer Specialists
09.2017 - 07.2019
Front Office Administrator
Hughes Family Practice
02.2017 - 08.2017
Customer Service Representative
Walgreens Co.
11.2015 - 02.2017
Medical -
Florida Southwestern State College
High School Diploma -
Evangelical Christian School
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