Samantha Genz
West Fork,Arkansas
Summary
As a Salesforce Administrator, I bring a comprehensive skill set in managing user accounts, security and access control, data migration, and customizing standard and custom objects. I excel in creating and managing workflows, reports, and dashboards, as well as maintaining data quality and ensuring data integrity. With strong communication and problem-solving abilities, I effectively collaborate with stakeholders and promptly resolve issues. With several years of hands-on experience in administering and configuring Salesforce, I am confident in my ability to significantly contribute to any organization's Salesforce initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce System Administrator
Cloud113
Remote
12.2022 - Current
- Improved team performance through training courses and one-on-one mentoring.
- Evaluated and implemented new releases for installed packages.
- Managed users, groups, and queues in Salesforce.
- Kept database efficient and functional by continuously testing operations, correcting errors and modifying systems.
- Developed training documentation for different departments.
- Built and maintained custom reports, report types and dashboards.
- Coordinated with stakeholders during system upgrades or maintenance periods.
- Developed reports and dashboards for various departments.
- Configured Salesforce CRM to meet business requirements.
- Assisted with data imports and exports using Data Loader or other tools.
- Managed Salesforce roles, profiles and sharing rules.
- Troubleshot and resolved issues on behalf of Salesforce users.
- Customized standard and custom objects, fields, page layouts, and record types.
- Created workflows, approval processes, validation rules, and process builders.
- Designed email templates for use in automated communication processes.
- Provided end-user training on Salesforce functionalities and best practices.
- Implemented security settings, including roles, profiles, and permission sets.
- Tested programs and databases, corrected errors and made necessary modifications.
Case Investigator
Arkansas Foundation for Medical Care
Remote
07.2020 - 02.2022
- Performed case interviews and initial public health risk assessment of COVID-19 cases according to protocols or guidance as indicated
- Ensured timely and accurate recording of information from interviews using data capturing systems such as REDCap, Maven, and Salesforce
- Provided clinical advice to cases and their contacts as directed by protocols and procedures
- Provided the first point of contact for COVID-19 positive individuals
- Contributed to ongoing development of current protocols, guidance, and standard operating procedures as appropriate
- Ensured accurate, up to date records of contacts/action by completion of relevant records and compliance with team handover procedures, in line with CDC guidance and procedures
- Salesforce Super End - User
- Gathered evidence from various sources, including documents and interviews.
Customer Experience Agent
Country Outfitter
Remote
05.2012 - 11.2018
- Professionally processed outbound sales and/or customer service calls/emails/chats
- Responded to customer questions and concerns
- Resolved customer issues timely and consistently
- Remained up to date on all processes and systems
- Assisted customers with billing issues, using self-service tools and troubleshooting service concerns.
- Escalated complex issues to higher-level support teams for resolution.
- Helped management improve department and processes with real-time feedback.
Education
Bachelor of Science - Public Health
University of Arkansas
Fayetteville, AR12-2014
Skills
- Process Automation
- Integration Management
- Customization Development
- Requirements Gathering
- End User Support
- Report / Dashboard Building
- AppExchange Integrations
- LinkedIn Sales Navigator
- Zoom Integration
- PandaDoc
- Opero DocGen
Certification
- Salesforce Certified Sales Cloud Consultant, 2023
- Salesforce Certified Platform App Builder, 2023
- Salesforce Certified Administrator, 2022
Timeline
Salesforce System Administrator
Cloud113
12.2022 - Current
Case Investigator
Arkansas Foundation for Medical Care
07.2020 - 02.2022
Customer Experience Agent
Country Outfitter
05.2012 - 11.2018
Bachelor of Science - Public Health
University of Arkansas
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