Samantha George
Plymouth,MI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
E-Commerce Lead
Kroger
04.2023 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed customer service inquiries and complaints for customer satisfaction.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Tested website features and functionality for optimal performance.
Barista
Superior Coffee Roasting Co.
08.2022 - 01.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees in groups and in one-on-one scenarios.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Educated coworkers and customers about new products.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Barista Trainer
Starbucks
06.2021 - 08.2022
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Pleasantly interacted with customers during hectic periods such as the pandemic to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Taught proper procedures and strategies for success to new employees.
Education
Bachelor of Science - Conservation Biology
Lake Superior State University
Sault Ste. Marie, MI04.2024
Skills
- Workstation Maintenance
- Display Maintenance
- Equipment Checks and Assessments
- Product Advertising
- Customer Retention
- Suggestive Selling
- Resolving Complaints
- Minor Repairs
- Ability to Adapt
- Product Display
- Resolving Complaints
- Minor Repairs
- Ability to Adapt
Timeline
E-Commerce Lead
Kroger
04.2023 - Current
Barista
Superior Coffee Roasting Co.
08.2022 - 01.2023
Barista Trainer
Starbucks
06.2021 - 08.2022
Bachelor of Science - Conservation Biology
Lake Superior State University
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