Summary
Overview
Work History
Skills
Languages
Affiliations
Timeline
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Samantha Geyer

Madison

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Starbucks. Proven ability to train and coach team members, enhancing productivity and operational efficiency. Recognized for attention to detail and effective communication, ensuring a positive experience for customers and colleagues alike. Passionate about fostering a collaborative work environment.

Overview

5
5
years of professional experience

Work History

Barista

Starbucks
Madison
10.2024 - Current
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Coached baristas on coffee-making techniques, customer service standards, and operational procedures.

Shift Supervisor

Dennys Restaurant
Madison
02.2024 - 10.2024
  • Resolved customer complaints and reported issues to senior management.
  • Supervised team of 15 during daily shifts, ensuring efficient operation and customer satisfaction.
  • Resolved conflicts between staff members in a timely manner.
  • Collaborated with team members to improve performance and implement training updates.
  • Completed closing duties to facilitate business operations.

Costume Shop Assistant

Edgewood College
Madison
09.2023 - 05.2024
  • Cleaned costumes and performed minor repairs after shows.
  • Sympathized with models and took action when clothing was too tight or otherwise uncomfortable.
  • Helped performers into costumes and assisted with costume changes.
  • Interacted with hair and makeup personnel to verify models maintained specific image during events.
  • Attended rehearsals, dress rehearsals and performances to oversee costume execution.

Resident Assistant

Casa de Oakes, Inc
Reedsburg
05.2022 - 01.2024
  • Assisted patients with daily living activities, including bathing, dressing, and grooming.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Participated in educational programs designed to improve knowledge of health care practices.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Crew Trainer

McDonald's
Reedsburg
06.2020 - 04.2022
  • Instructed new team members on correct procedures for operations.
  • Monitored employee progress, offering constructive feedback for improvement.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Utilized feedback to continuously improve training methods and content.

Skills

  • Training and coaching
  • Effective communication
  • Positive and professional
  • Attention to detail
  • Exceptional customer service
  • Active listener
  • Multitasking and organization
  • Hospitality and accommodation

Languages

Spanish
Professional

Affiliations

  • Crochet
  • Sewing
  • Baking
  • Gardening
  • Reading

Timeline

Barista

Starbucks
10.2024 - Current

Shift Supervisor

Dennys Restaurant
02.2024 - 10.2024

Costume Shop Assistant

Edgewood College
09.2023 - 05.2024

Resident Assistant

Casa de Oakes, Inc
05.2022 - 01.2024

Crew Trainer

McDonald's
06.2020 - 04.2022

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Samantha Geyer