Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Gifford

LAS VEGAS,NV

Summary

Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.

Overview

2
2
years of professional experience

Work History

Senior Account Manager

SB Landscaping Design
09.2021 - Current
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Worked with customers to develop strategic business and account plans.
  • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Researched emerging industry trends, applications, and concepts to enhance products and services.
  • Prepared client budgets by reviewing client billing and managing monthly invoices.
  • Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
  • Created training program for lower-level employees to increase sales and customer satisfaction.
  • Read and prioritized leads and delegated potential new sales to junior account managers.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

High School Diploma -

ICDA
Silver Springs, NV
05.2002

Skills

  • Order Management
  • Goals and Performance
  • Excellent Negotiation Skills
  • Operations
  • Partnership Development
  • Scheduling

Timeline

Senior Account Manager

SB Landscaping Design
09.2021 - Current

High School Diploma -

ICDA

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Samantha Gifford