Samantha Gifford
LAS VEGAS,NV
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
2
2
years of professional experience
Work History
Senior Account Manager
SB Landscaping Design
09.2021 - Current
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Researched emerging industry trends, applications, and concepts to enhance products and services.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
- Created training program for lower-level employees to increase sales and customer satisfaction.
- Read and prioritized leads and delegated potential new sales to junior account managers.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
ICDA
Silver Springs, NV05.2002
Skills
- Order Management
- Goals and Performance
- Excellent Negotiation Skills
- Operations
- Partnership Development
- Scheduling
Timeline
Senior Account Manager
SB Landscaping Design
09.2021 - Current
High School Diploma -
ICDA