Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Gil

San Antonio,TX

Summary

Dynamic customer service professional with experience at Wells Fargo, adept at conflict resolution and complaint management. Proven ability to enhance customer satisfaction through empathetic communication and efficient problem-solving. Skilled in technical troubleshooting and data entry, consistently fostering loyalty and repeat business while maintaining professionalism in high-pressure situations.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Wells Fargo
San Antonio, TX
03.2017 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Medical Assistant

Alexander Roka Family Practice
San Antonio, TX
01.2014 - 03.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care.

Education

Medical Assistant

Southern Careers Institute
TX

Skills

  • Customer service
  • Conflict resolution
  • Complaint management
  • Technical troubleshooting
  • Data entry
  • Customer relations
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

Wells Fargo
03.2017 - 04.2019

Medical Assistant

Alexander Roka Family Practice
01.2014 - 03.2017

Medical Assistant

Southern Careers Institute
Samantha Gil