Samantha Gill
Tunnel Hill,GA
Summary
Desire to find a stable yet challenging position in a professional environment in which to learn new skills and job duties while utilizing previous experience to improve beyond my current abilities. Successful experience within claims, freight and customer service. Excelled in communication and problem-solving, efficiently managing customer inquiries and claims processing. Talented individual possessing extensive experience delivering exceptional customer service in fast-paced environments. Exceptional communication, problem-solving, and interpersonal skills.
10+ years claims and customer service experience, resolving freight and claim issues.
Overview
20
20
years of professional experience
Work History
Customer Care Representative
Revolution Mills
Calhoun , GA
2023.04 - Current
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Processed orders accurately and efficiently according to established procedures.
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Conducted investigations to gather evidence in support of claims resolution.
- Understood and followed oral and written directions.
Claims Analyst II
Phenix Flooring/Mannington
Dalton , GA
2012.05 - 2023.04
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
- Conducted investigations to gather evidence in support of claims resolution.
- Developed strategies for resolving complex claims issues.
- Verified documents to ensure accuracy of information provided by customers.
- Maintained accurate records of all claim activities in accordance with company policies.
- Negotiated settlements with claimants based on facts presented during investigation.
- Advised customers on filing requirements, documentation needed, and other matters pertaining to their claims.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
Imaging Technician
Shaw Industries
Dalton , GA
2007.03 - 2012.01
- Processed images using advanced computerized techniques.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Store Manager
Kangaroo Express
Dalton , GA
2004.05 - 2007.03
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
Education
High School Diploma -
Bradley Central High School
05.2002
Skills
- Claim Issues
- Customer Service
- Data Entry
- Communication
- Problem-solving
- Claim investigation
- Claims review
- Interpersonal and written communication
- Claims Evaluation
- Critical Thinking
- Decision-Making
- Professionalism
- Customer service and support
- Excellent Communication
- Problem-Solving
- Multitasking
- Shipping logistics
State
GA
City
Tunnel Hill
References
Available upon request.
Accomplishments
- Buffy Campbell Heart of Mannington Award
- United Way Committee at Mannington/Phenix
Timeline
Customer Care Representative
Revolution Mills
2023.04 - Current
Claims Analyst II
Phenix Flooring/Mannington
2012.05 - 2023.04
Imaging Technician
Shaw Industries
2007.03 - 2012.01
Store Manager
Kangaroo Express
2004.05 - 2007.03
High School Diploma -
Bradley Central High School
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