Samantha Gomez
Yukon,OK
Summary
Human Resources, Benefits, and EDI professional with experience in benefits administration, HRIS management, employee training, recruiting support, and EDI/file-feed implementations. Skilled in managing benefits data, validating file feeds, troubleshooting discrepancies, and maintaining accurate, compliance-focused documentation using Paycom HRIS. Detail-oriented and resourceful with a strong track record of identifying issues, minimizing errors, and coordinating solutions across technical and non-technical teams.
Overview
9
9
years of professional experience
Work History
Benefits Suite Coordinator
Paycom
Oklahoma City, OK
11.2023 - Current
- Serves as the primary point of contact for 20+ clients simultaneously, supporting benefits implementations and Open Enrollment while coordinating eligibility, enrollment, employee data, plan setup, testing, issue resolution, and key deadlines.
- Configure medical, dental, vision, life, disability, and other benefit plans in Paycom using plan documents, census data, eligibility rules, and payroll schedules.
- Reconciled deduction reports with carrier invoices to verify premiums and resolve discrepancies impacting benefits and payroll deductions.
- Recognized as a top producer for multiple months and repeatedly requested by clients for open enrollment support after implementation.
- Communicate file changes, testing results, and next steps across technical and non-technical
- Take assigned clients through EDI/Benefits-to-Carrier file-feed implementations, from requirements and field mapping through validation, testing, troubleshooting, and go-live.
- Scheduled implementation meetings and tracked deliverables through project timelines.
Loan Management Support Services Analyst
Oklahoma Student Loan Authority (OSLA)
Oklahoma City, OK
05.2020 - 11.2023
- Led team of customer service representatives, provided procedural guidance, and resolved escalated customer concerns to maintain service quality.
- Researched account questions and discrepancies, documented findings, and ensured timely resolution to enhance customer satisfaction.
- Processed sensitive financial and personal documentation, completed quality-control reviews, prepared records for audits, and maintained accurate documentation under government and security requirements.
Co-Manager
Little Caesars
Oklahoma City, OK
09.2017 - 06.2020
- Facilitated recruitment by reviewing applications, evaluating candidates, and participating in hiring decisions to align with staffing needs.
- Conducted employee coaching and disciplinary conversations, addressed performance concerns, and reinforced company policies and expectations.
- Trained new employees on job responsibilities, company procedures, service expectations, and daily operations.
- Coordinated employee schedules and staffing coverage, monitoring labor costs and adjusting staffing to meet business needs efficiently.
Education
Bachelor of Business Administration -
Southern Nazarene University
Bethany, OKAssociate in Science - Enterprise Development
Oklahoma State University-Oklahoma City
Oklahoma City, OKSkills
- Benefits management
- Open Enrollment
- Eligibility management
- Paycom HRIS
- Detail-oriented
- Data Validation
- Data Integration
- Compliance Auditing
- Compliance records
- Performance support
- Cost Analysis
- Premium Reconciliation
- Workforce Planning
- Recruiting & Candidate Review
- Hiring Support
- Employee Training
- Jira
- HRIS management
- Confidential Records
- Office software
- Problem solving
- Benefits management
- Priority management
- Team leadership
- Data Integration
Timeline
Benefits Suite Coordinator
Paycom
11.2023 - Current
Loan Management Support Services Analyst
Oklahoma Student Loan Authority (OSLA)
05.2020 - 11.2023
Co-Manager
Little Caesars
09.2017 - 06.2020
Bachelor of Business Administration -
Southern Nazarene University
Associate in Science - Enterprise Development
Oklahoma State University-Oklahoma City