Samantha Gonzalez
Woodside,New York
Summary
Customer-focused professional with experience in fast-paced, customer-facing environments. Known for remaining calm under pressure, following safety and service procedures, and delivering a consistent, high-quality customer experience.
Overview
7
7
years of professional experience
Work History
Receptionist
Body Mechanics Orthopedic Massage
New York
09.2023 - Current
- Delivered high-quality customer service in a fast-paced, client-facing healthcare environment while maintaining professionalism and discretion.
- Managed high call volumes, appointment scheduling, confirmations, and client flow with accuracy and efficiency.
- Ensured compliance with health, safety, and cleanliness standards by preparing treatment rooms between sessions.
- Communicated clearly and calmly with clients regarding services, policies, and required documentation.
- Coordinated closely with therapists and administrative staff to ensure smooth daily operations and positive client experiences.
Customer Consultant
FedEx Office Print & Ship Center
New York
10.2021 - 08.2023
- Assembling and preparing goods for shipment by wrapping items in insulation, inserting items into shipping containers, weighing packages, and creating shipping labels for customers.
- Providing customers expertise in printing signs, banners and other graphics.
- Recommending customers appropriate shipping services and products.
- Responding to calls and emails in regards to customers' questions and consulting print related inquiries.
- Taking complex orders using order systems and providing accurate pricing information.
- Setting up and operating printing, binding, and other related equipment using customer supplied original media and documents.
- Cleaning and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability.
- Completing required financial paperwork and assisting with financial reporting including daily sales, close-outs and bank deposits.
- Maintaining a safe and clean retail environment.
Store Associate
Bed Bath and Beyond
Queens
09.2020 - 09.2021
- Meticulously handled POS systems transactions including credit, cash, exchanges, returns, and refunds to ensure seamless and accurate cash flow.
- Assisting customers at customer service for store pick-ups, curbside pickups, placing online orders, and answering and transferring phone calls.
- Actively staying informed about the latest sales offerings and loyalty programs and meeting the store’s daily quota for store membership programs.
- Capturing customer phone numbers and emails for promotional services.
- Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction.
- Completing RTS (Return To Store), stock, prepping store before and after closing.
- General store cleanup collecting carts from the parking garage.
Intern
Marshalls
07.2019 - 09.2019
- Restocking the Q-Line, beauty, home decor, children's section, and men’s department.
- Maintaining a clean, organized inventory and curated displays of rotating seasonal items.
- Prep store before opening.
- Happily guide customers through the process of successfully finding their ideal styles and sizes.
Education
Associate of Applied Science - Public and community health
LaGuardia Community College
Queens, NY01.2023
High School Graduate -
Information Technology High School
Long Island City06.2020
Timeline
Receptionist
Body Mechanics Orthopedic Massage
09.2023 - Current
Customer Consultant
FedEx Office Print & Ship Center
10.2021 - 08.2023
Store Associate
Bed Bath and Beyond
09.2020 - 09.2021
Intern
Marshalls
07.2019 - 09.2019
Associate of Applied Science - Public and community health
LaGuardia Community College
High School Graduate -
Information Technology High School