Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Gonzalez

Sun Valley,CA

Summary

Results-driven professional with a strong background in customer service and sales. Expertise in streamlining processes and collaborating with teams to boost operational efficiency. Committed to fostering an outstanding customer experience and mentoring new employees.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Federal Express
Sun Valley, CA
02.2019 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed tracking and delivery issues using FedEx operational software to ensure timely resolutions.
  • Trained new team members on customer service protocols and company policies to enhance team performance.
  • Collaborated with cross-functional teams to streamline processes, improving overall customer satisfaction rates.

Sales Associate

Kohls Department Store
Sun Valley, CA
01.2018 - 01.2019
  • Assisted customers with product selection and provided exceptional service, enhancing overall shopping experience.
  • Maintained store inventory accuracy through regular stock checks and efficient restocking procedures.
  • Trained new sales associates on company policies, customer service standards, and point-of-sale systems.
  • Implemented visual merchandising strategies to optimize product displays and drive sales effectiveness.

Education

Bachelor of Science - Business Administration

California State University, Northridge
Northridge, CA
12-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Computer proficiency
  • Problem resolution
  • Data entry

Languages

Spanish
Limited Working

Timeline

Customer Service Representative

Federal Express
02.2019 - Current

Sales Associate

Kohls Department Store
01.2018 - 01.2019

Bachelor of Science - Business Administration

California State University, Northridge