Samantha Gonzalez
Hialeah,FL
Summary
Motivated nursing student with hands-on clinical experience with the elderly and in the emergency department, and a strong foundation in customer service. Experienced in handling high-volume interactions, coordinating communication, and maintaining cleanliness and organization in fast-paced environments. Aspiring emergency/trauma nurse looking to get more experience, beginning at the front desk.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Warren Henry Jaguar-Land Rover
North Miami Beach, Florida
06.2020 - Current
- Greet and assist customers, providing professional front-desk support and directing them to the appropriate departments
- Manage high-volume phone lines, addressing general inquiries and rerouting them as needed efficiently and accurately.
- Process customer payments accurately and maintain a detailed transaction record.
- Prepare and complete purchase orders and other forms of documentation.
- Maintain an organized filing system.
- Support daily showroom operations by helping our team as needed.
- Monitor and restock the customer lounge and coffee bar.
- Deliver excellent customer service in a fast-paced environment.
Cashier
Publix
Hialeah, Florida
04.2017 - 09.2020
- Deliver excellent customer service by greeting customers and addressing questions or concerns
- Handle cash, credit, and debit payments while maintaining balanced cash drawers
- Process customer transactions and count the cash drawer at the end of my shift efficiently and accurately
- Maintain a clean, organized checkout area to ensure a positive shopping experience
- Follow company policies and procedures for safety, security, and loss prevention
Education
Bachelor of Science - Nursing
West Coast University
Doral, FL08-2027
High School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens 06-2019
Skills
- Customer service
- Interpersonal communication
- Team collaboration
- Medical terminology
- Patient care
- American Heart Association Basic Life Support certified
Timeline
Customer Care Specialist
Warren Henry Jaguar-Land Rover
06.2020 - Current
Cashier
Publix
04.2017 - 09.2020
Bachelor of Science - Nursing
West Coast University
High School Diploma -
Hialeah Gardens Senior High School