Samantha Gorski
Milwaukee,United States
Summary
Hardworking employee with customer service, multitasking and project management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Senior Installation and Fulfillment Specialist
Direct Supply
08.2023 - Current
- Successfully manage and supervise large projects ($15k+) to meet customers' delivery and service expectations.
- Collaborated with external service providers to analyze quotes, determining costs for warehousing, installation, and other special services through both email and phone communication.
- Facilitated effective communication between Sales partners, suppliers, and internal teams to establish a seamless order placement process
- Collaborated closely with suppliers to promptly address both pre-order and post-order inquiries, ensuring smooth operations.
- Ensured customer satisfaction by consistently providing high-quality services in a timely manner to all stakeholders.
Installation and Fulfillment Specialist
Direct Supply
06.2020 - 08.2023
- See above under Senior Installation and Fulfillment Specialist
Operations Specialist Intern
Direct Supply
05.2018 - 05.2020
- Provided prompt assistance to external customers and service providers, resolving issues efficiently
- Set and maintained clear expectations, coached service providers, and escalated issues to achieve compliance.
- Delivered support during non-business hours
Manager
Papa Luigi's
03.2017 - 08.2019
- Effectively recruit and manage employees
- Responsible for overseeing day-to-day restaurant activities
- Implemented measures to uphold safety and food quality standards
- Scheduled and coordinated work shifts for entire team
- Provided exceptional customer service, resolving any issues or concerns.
Server/Bartender
Papa Luigi's Cudahy
07.2014 - 03.2017
Education
Supply Chain Management
University of Wisconsin-Milwaukee
Milwaukee, WI05-2020
Marketing
University of Wisconsin - Milwaukee
Milwaukee, WI05-2020
Skills
- Project Coordination
- Customer-focused
- Problem Solving
- Multitasking
- Communication
- Logistics Planning
- Time Management
- Detail Oriented
- Critical Thinking
- Vendor Management
References
References available upon request.
Timeline
Senior Installation and Fulfillment Specialist
Direct Supply
08.2023 - Current
Installation and Fulfillment Specialist
Direct Supply
06.2020 - 08.2023
Operations Specialist Intern
Direct Supply
05.2018 - 05.2020
Manager
Papa Luigi's
03.2017 - 08.2019
Server/Bartender
Papa Luigi's Cudahy
07.2014 - 03.2017
Supply Chain Management
University of Wisconsin-Milwaukee
Marketing
University of Wisconsin - Milwaukee
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