Samantha Gorski
Milwaukee,United States
Summary
Hardworking employee with customer service, multitasking and project management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Senior Installation and Fulfillment Specialist
Direct Supply
08.2023 - Current
- Successfully manage and supervise large projects ($15k+) to meet customers' delivery and service expectations.
- Collaborated with external service providers to analyze quotes, determining costs for warehousing, installation, and other special services through both email and phone communication.
- Facilitated effective communication between Sales partners, suppliers, and internal teams to establish a seamless order placement process
- Collaborated closely with suppliers to promptly address both pre-order and post-order inquiries, ensuring smooth operations.
- Ensured customer satisfaction by consistently providing high-quality services in a timely manner to all stakeholders.
Installation and Fulfillment Specialist
Direct Supply
06.2020 - 08.2023
Operations Specialist Intern
Direct Supply
05.2018 - 05.2020
- Provided prompt assistance to external customers and service providers, resolving issues efficiently
- Set and maintained clear expectations, coached service providers, and escalated issues to achieve compliance.
- Delivered support during non-business hours
Manager
Papa Luigi's
03.2017 - 08.2019
- Effectively recruit and manage employees
- Responsible for overseeing day-to-day restaurant activities
- Implemented measures to uphold safety and food quality standards
- Scheduled and coordinated work shifts for entire team
- Provided exceptional customer service, resolving any issues or concerns.
Server/Bartender
Papa Luigi's
07.2014 - 03.2017
Education
Supply Chain Management
University of Wisconsin-Milwaukee
Milwaukee, WI05-2020
Marketing
University of Wisconsin - Milwaukee
Milwaukee, WI05-2020
Skills
Project Coordination
Customer-focused
Problem Solving
Multitasking
Communication
Time Management
Detail Oriented
Vendor Management
Timeline
Senior Installation and Fulfillment Specialist
Direct Supply
08.2023 - Current
Installation and Fulfillment Specialist
Direct Supply
06.2020 - 08.2023
Operations Specialist Intern
Direct Supply
05.2018 - 05.2020
Manager
Papa Luigi's
03.2017 - 08.2019
Server/Bartender
Papa Luigi's
07.2014 - 03.2017
Supply Chain Management
University of Wisconsin-Milwaukee
Marketing
University of Wisconsin - Milwaukee
Similar Profiles
Kevin LinsleyKevin Linsley
Senior Software Engineer at Direct SupplySenior Software Engineer at Direct Supply
William SimonsWilliam Simons
Customer Support Specialist at Direct SupplyCustomer Support Specialist at Direct Supply
KRISTEN VELOSKEYKRISTEN VELOSKEY
SENIOR ACCOUNT MANAGER at Direct SupplySENIOR ACCOUNT MANAGER at Direct Supply
Nabeel RazaNabeel Raza
System Integration Analyst at Direct SupplySystem Integration Analyst at Direct Supply
Kelly BowmanKelly Bowman
Packaging at St FoodsPackaging at St Foods