Samantha Gould

• Developed, implemented, and managed business plans to promote profitable food and beverage sales.
• Reconciled cash and credit card transactions to maintain accurate records.
• Carefully interviewed, selected, trained, and supervised staff.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

• Produced promotional materials such as brochures, flyers, banners, and posters.
• Provided support for events such as conferences, workshops, meetings, and seminars.
• Developed effective communication strategies to increase public awareness of company initiatives.
• Coordinated with internal teams to develop creative ideas for campaigns that align with the company's goals.

• Identify, educate, and engage community organizations, businesses, and stakeholders on the COVID-19 vaccination roll-out, with targeted emphasis in neighborhoods that are seeing high levels of COVID-19 infections and low levels of COVID-19 vaccinations.
• Establish regular and effective communication with community partners through methods including but not limited to phone calls, one-on-ones, and presentations.
• Use feedback from community groups and leaders to constantly improve outreach.
• Supervise a team of 15+ support staff by creating schedules, educating them on the CDC updates, and teaching customer service.

• Organized and prioritized work to complete assignments in a timely, efficient manner.
• Worked with a range of demographics and provided specific instruction to those who required support.
• Provided behavioral reports to both parents and management staff.
• Provided tutoring with academics.

• Checked daily vitals of patients.
• Conducted Q15 accurately and efficiently.
• Provided doctors and nurses with written shift updates on patients and delivered any concerns or changes in care.
• Always remained kind and compassionate.
• Established a level of trust between myself and patients.
• Identified and advocated for appropriate and beneficial patient resources.

• Served high customer volumes during special events, nights, and weekends.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

GPA: 4.0

• Dean's List 2024-2025