Samantha Gray
Arlington,Tx
Summary
Dynamic medical receptionist with expertise in patient scheduling and insurance verification at Symetria Recovery. Proven ability to enhance office efficiency and patient relations through exceptional communication and organizational skills. Adept at managing compliance with HIPAA guidelines while ensuring a seamless patient onboarding experience. Committed to delivering high-quality service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Symetria Recovery
Hurst, TX
04.2024 - Current
- Managed patient accounting, including insurance claims, self-pay accounts, and payment plans.
- Scheduled provider appointments in accordance with Texas regulations for medication-assisted treatment.
- Performed clerical duties to maintain organized office operations.
- Served as initial intake specialist, ensuring thorough patient onboarding.
- Administered drug screenings in compliance with state regulations.
- Executed filing tasks to enhance record-keeping efficiency.
- Received and dispatched phone calls to facilitate communication within the clinic.
- Assisted with clinic workflow management to ensure smooth operational processes.
Store Manager
Liberty Tax & Loans
Arlington, TX
09.2019 - 08.2025
- Processed loan applications efficiently to ensure timely approvals.
- Prepared taxes accurately, adhering to all relevant regulations.
- Oversaw daily office operations to maintain organizational flow.
- Created schedules to optimize resource allocation and staff productivity.
- Executed marketing strategies to enhance brand visibility and engagement.
- Facilitated sales initiatives to drive revenue growth.
- Performed clerical work to support administrative functions.
Receptionist
Herman Boswell Property Management
Arlington, TX
09.2022 - 04.2024
- Received rent payments to maintain financial records accurately.
- Created schedules to optimize office workflow and resource allocation.
- Oversaw daily office operations to ensure efficiency and productivity.
- Performed clerical work to support administrative functions.
- Scheduled appointments for clients and staff coordination.
- Assisted leasing agents with property listings to enhance visibility.
Night Manager
Denny's
Arlington, TX
06.2020 - 07.2021
- Oversaw restaurant operations, ensuring efficient service and high standards.
- Managed customer concerns to enhance satisfaction and resolve issues promptly.
- Handled cash and bank transactions accurately to maintain financial integrity.
- Maintained records of employee attendance, overtime hours, tips received.
- Scheduled and supervised shifts, ensuring adequate coverage at all times.
Server
Razzoo's Cajun Café
Cedar Hill, TX
06.2016 - 03.2020
- Ensured exceptional guest experiences through attentive service.
- Handled cash transactions accurately and efficiently.
- Served tables promptly to maximize customer satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
High School Diploma -
BEACH HIGH SCHOOL
Savannah, GA06.2007
Bachelor of Science - Psychology
University Of Texas
trueSkills
- Patient scheduling and registration
- Insurance verification and billing support
- Record and document management
- Clerical and office administration
- Regulatory compliance and HIPAA guidelines
- Customer service and patient relations
- Appointment coordination and management
- Communication and interpersonal skills
- Team collaboration and leadership
- Problem solving and conflict resolution
- Time management and organizational skills
- Attention to detail in documentation
- Account management and follow-up
- Proficient in Microsoft Office Suite
- Proficient in Kipu software
- Point-of-sale system operations
- Front desk operations and patient reception
- Petty cash handling and mail management
- Typing, filing, and letter preparation
- Medical office procedures and terminology
- EMR / EHR systems expertise
- Telephone etiquette and reminder calls
Accomplishments
- Shining Star at Symetria Recovery
References
References available upon request.
Timeline
Medical Receptionist
Symetria Recovery
04.2024 - Current
Receptionist
Herman Boswell Property Management
09.2022 - 04.2024
Night Manager
Denny's
06.2020 - 07.2021
Store Manager
Liberty Tax & Loans
09.2019 - 08.2025
Server
Razzoo's Cajun Café
06.2016 - 03.2020
High School Diploma -
BEACH HIGH SCHOOL
Bachelor of Science - Psychology
University Of Texas