Samantha Gray

• Oversaw daily departmental operations, ensuring efficient workflows and timely task completion.
• Trained staff on customer service best practices and operational procedures.
• Coordinated scheduling and workflow management for support team members.
• Applied leadership and problem-solving skills to enhance team efficiency and organize workflows.
• Resolved customer complaints and adapted policies to meet evolving needs.
• Monitored employee workflow to boost time management and productivity.
• Enhanced customer satisfaction through prompt responses to inquiries and effective issue resolution.

Promoted from customer care representative to delivery support supervisor for dedication and performance.

Managed billing, communication with customers and delivery personnel, and parts ordering in delivery support.

• Generated end-of-day and end-of-month delivery reports while optimizing customer routing.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

When I worked as a PCT, I was entitled to clean soiled patients, rotate their

positions every 2-4 hours, bathe patients, check their vitals, change their

bedding, assist them when going to the restroom, transport them to dialysis, and

feed the patients.