Samantha Gray
College Park,Fulton
Summary
Detail-oriented professional experienced in customer service and legal assistance. Skilled in multitasking, team collaboration, and critical thinking, driving positive outcomes and ensuring client satisfaction in fast-paced environments. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Customer Service Representative
The Parking Spot Plus (Formally Park N Fly Plus)
College Park, Georgia
07.2023 - Current
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs and provide effective solutions.
- Adapted to changing priorities by effectively multitasking and covering for valets during peak hours.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Legal Assistant (Part Time)
Georgia Lawrence LLC Law Firm
Hampton, GA
07.2021 - Current
- Maintained client confidentiality in all matters.
- Ensured effective communication with clients regarding case status and updates.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Assisted attorneys by drafting correspondence and submitting materials to appropriate parties for review.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Coordinated multiple tasks efficiently to ensure timely completion of legal documents and adherence to deadlines.
- Scanned physical documents into electronic format for storage in a secure database system.
- Updated databases with new information received from attorneys or clients.
- Conducted thorough research and review of case information to assist attorneys.
Call Center Representative
Insight Global
Atlanta, GA
04.2021 - 12.2022
- Documented customer interactions accurately in the call tracking system.
- Collaborated with team members to resolve complex customer issues efficiently.
- Handled escalated calls with professionalism to ensure customer satisfaction.
- Participated in training sessions to enhance product knowledge and service skills.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Compliance with company policies
Call Center Agent, Inbound Sales
Advantage Communication INC
Kingston, Jamaica
04.2017 - 06.2018
- Generated sales by prospecting leads, cold calling, and negotiating advantageous deals.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Managed inbound calls to provide exceptional customer service and sales support.
- Utilized CRM software to track customer interactions and sales data effectively.
- Trained new employees on call handling procedures and company policies effectively.
- Encouraged cross-selling of products and services that were beneficial for customers.
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
Education
CNA
Acumen CNA Training Center
Jacksonville, FL06-2018
Data Analysis
Holmwood Technical
Jamaica06-2012
High School Diploma -
Spalding High School
Jamaica06-2010
Skills
- Legal document preparation
- Database management
- Time management
- Team collaboration
- Critical thinking
- Effective communication
- Researching
- Problem solving
- Multitasking and organization
- Verbal and written communication
- Email management
- Brand representation
- CRM software
- Attention to detail
Languages
English
Professional
Certification
Customer Service Certificate
References
References available upon request.
Timeline
Customer Service Representative
The Parking Spot Plus (Formally Park N Fly Plus)
07.2023 - Current
Legal Assistant (Part Time)
Georgia Lawrence LLC Law Firm
07.2021 - Current
Call Center Representative
Insight Global
04.2021 - 12.2022
Call Center Agent, Inbound Sales
Advantage Communication INC
04.2017 - 06.2018
CNA
Acumen CNA Training Center
Data Analysis
Holmwood Technical
High School Diploma -
Spalding High School