Samantha Gros
Luling,LA
Summary
Organized and reliable professional with experience in operations, customer service, delivery logistics, and administrative support. Skilled in schedule coordination, time management, and providing consistent, high-quality service in fast-paced environments. Strong communicator with a proven ability to multitask and adapt quickly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Associate
Pure and Simple Laundry Services
Luling, LA
08.2024 - Current
- Monitored inventory levels, ensuring timely replenishment and reducing operational delays.
- Managed scheduling to ensure adequate coverage during peak operational periods.
- Maintained accurate records of service requests and resolutions to improve reporting accuracy.
Substitute Teacher
ESS
Luling, LA
07.2024 - 03.2025
- Implemented lesson plans effectively to support students' understanding of core subjects and learning objectives.
- Monitored student behavior to ensure a respectful and productive classroom environment.
- Maintained accurate attendance records and reported student progress to classroom teachers.
Behavior Intervention Specialist
Butterfly Effects
Marrero, LA
07.2024 - 02.2025
- Collaborated with educators to implement intervention plans that addressed specific behavioral challenges.
- Monitored student progress through regular data collection and analysis, adjusting interventions as necessary.
- Documented and reported student progress to stakeholders, ensuring transparency and accountability.
Armed Nuclear Security Officer
HUB Enterprises
Broussard, LA
05.2023 - 01.2024
- Executed access control measures to restrict unauthorized entry to sensitive areas and ensure site security.
- Conducted thorough patrols of designated areas to identify potential security breaches and ensure safety protocols were followed.
- Monitored surveillance systems for suspicious activities and reported incidents in real-time to appropriate authorities.
Delivery Driver
RPM Pizza
Marrero, LA
06.2022 - 09.2023
- Navigated delivery routes efficiently to minimize travel time and enhance customer satisfaction.
- Conducted routine vehicle inspections to ensure operational safety and compliance with regulations.
- Managed delivery schedules to accommodate last-minute changes and maintain punctuality.
- Engaged with customers to confirm receipt and address any delivery concerns.
Lead Server
Kampachi Japanese Steakhouse
Thibodaux, LA
05.2021 - 06.2023
- Supervised dining room operations, ensuring high standards of service and cleanliness.
- Trained new servers on menu items, service techniques, and restaurant policies.
- Coordinated staff schedules, optimizing coverage during peak dining hours.
- Enhanced customer experience by proactively addressing needs and preferences.
Cook
Walt Disney World Magic Kingdom
Lake Buena Vista, FL
05.2019 - 10.2019
- Executed precise meal preparation tasks, ensuring adherence to established recipes and culinary standards.
- Managed kitchen inventory, monitoring stock levels and ensuring timely replenishment of essential ingredients.
- Implemented waste management practices, reducing food waste and promoting sustainability within kitchen operations.
- Adapted recipes for guests with dietary restrictions, ensuring satisfaction and compliance with health requirements.
Receptionist
Birdies Corporate Office
Luling, LA
01.2019 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Senior Customer Service Representative
Winn Dixie
Luling, LA
02.2017 - 04.2019
- Trained new staff on product knowledge and customer service protocols to enhance team efficiency.
- Resolved complex customer inquiries through effective communication and problem-solving strategies.
- Collaborated with management to develop strategies for improving customer satisfaction and retention.
Education
High School Diploma -
Hahnville High School
BoutteAssociate of Applied Science - General Studies
Nicholls State University
Thibodaux, LA12-2026
Skills
- Guest management
- Report creation
- Schedule management
- Event management
- Verbal and written communication
- Office administration
- Quickbooks
- Microsoft applications
Certification
- Louisiana Armed Card
Languages
English
Timeline
Lead Associate
Pure and Simple Laundry Services
08.2024 - Current
Substitute Teacher
ESS
07.2024 - 03.2025
Behavior Intervention Specialist
Butterfly Effects
07.2024 - 02.2025
Armed Nuclear Security Officer
HUB Enterprises
05.2023 - 01.2024
Delivery Driver
RPM Pizza
06.2022 - 09.2023
Lead Server
Kampachi Japanese Steakhouse
05.2021 - 06.2023
Cook
Walt Disney World Magic Kingdom
05.2019 - 10.2019
Receptionist
Birdies Corporate Office
01.2019 - 05.2019
Senior Customer Service Representative
Winn Dixie
02.2017 - 04.2019
High School Diploma -
Hahnville High School
Associate of Applied Science - General Studies
Nicholls State University