Samantha Guerrero
Lubbock,United States
Summary
Results-driven Sales and Customer Service Professional with strong leadership experience enhancing store performance through strategic decision-making and team management. Expertise in cash-handling protocols and problem-solving, leading to improved guest experiences and increased positive feedback. Committed to fostering customer loyalty and operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Associate
Dollar General
Lubbock, Texas
10.2025 - Current
- Processed sales transactions using point-of-sale systems to ensure accurate and timely service.
- Assisted customers in selecting products and shared product knowledge to enhance informed purchasing decisions.
- Maintained organized merchandise displays to promote product visibility and improve shopping experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Conducted regular stock checks to prevent inventory discrepancies.
Assistant Manager
Circled
Lubbock
08.2022 - 05.2024
- Managed Circler's team, ensuring smooth operations
- Led team to improve store performance through effective leadership
- Assisted in strategic decision-making, contributing to business growth
- Pioneered customer service initiatives that increased store loyalty.
- Streamlined inventory management processes to enhance store efficiency.
- Implemented digital tools for team scheduling, optimizing operations.
- Developed training programs that improved team skills and service delivery.
- Applied problem-solving skills to address operational challenges
- Enhanced transaction accuracy by implementing rigorous cash-handling protocols.
- Resolved cash register discrepancies, maintaining accurate financial records
Front Desk Receptionist
Aloft
Lubbock
06.2020 - 08.2022
- Led front desk operations at Aloft, guaranteeing efficient service
- Managed guest check-ins, ensuring accurate data entry and a smooth arrival experience.
- Addressed guest issues promptly and professionally
- Improved guest experience through dedicated service
- Enhanced hotel's reputation through consistent delivery of exceptional customer service.
- Streamlined guest service processes, leading to a 20% increase in positive feedback.
- Developed a quick-resolution system for guest inquiries, boosting satisfaction rates.
- Implemented guest feedback system to elevate service delivery standards.
Education
Associates -
South Plains College
Lubbock, Texas, United States01.2026
CCMA - Medical
Lubbock Medical Assistant School
Lubbock, TX02-2025
Skills
- Leadership
- Problem solving
- Team management
- Customer service
- Guest experience
- Cash-handling protocols
- Quick-resolution system
- Strategic decision-making
- Data accuracy
- Financial records
Timeline
Sales Associate
Dollar General
10.2025 - Current
Assistant Manager
Circled
08.2022 - 05.2024
Front Desk Receptionist
Aloft
06.2020 - 08.2022
Associates -
South Plains College
CCMA - Medical
Lubbock Medical Assistant School