Samantha Kenner
Las Vegas,NV
Summary
Dynamic and results-driven professional with experience at Swift Transportation, excelling in problem resolution and client relations. Proven track record of ensuring safety and compliance while optimizing routes, leading to zero accidents. Skilled in data entry and active listening, fostering strong relationships and enhancing operational efficiency.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Truck Driver
Swift Transportation
01.2025 - Current
- Conducted pre-trip inspections to ensure vehicle compliance and optimal performance.
- Transported freight efficiently across designated routes while adhering to safety regulations.
- Maintained accurate logs of driving hours, mileage, and cargo information for reporting purposes.
- Collaborated with dispatchers to coordinate schedules and resolve delivery issues promptly.
- Loaded and secured cargo effectively, minimizing risk of damage during transit.
- Delivered exceptional customer service by communicating professionally with clients during pickups and drop-offs.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Wood Cutter
Santana's Enterprise
08.2024 - 01.2025
- Operated chainsaws and hand tools for efficient wood cutting and processing.
- Ensured compliance with safety protocols to maintain a secure work environment.
- Collaborated with team members to optimize workflow and enhance productivity.
- Conducted routine maintenance on equipment to prevent operational downtime.
- Monitored inventory levels of raw materials and communicated needs to management.
- Operated band saws, circular saws, planers, and sanders to shape and size wood.
C.N.A
Hildebrand Home Care
09.2022 - 03.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored and documented vital signs, reporting changes to nursing staff promptly.
- Administered medications under supervision, adhering to prescribed schedules and protocols.
- Collaborated with interdisciplinary teams to create individualized care plans for patients.
- Maintained cleanliness and organization of patient areas, supporting infection control measures.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Correctional Officer
Colorado Department Of Corrections
05.2021 - 09.2022
- Supervised inmate activities to maintain safety and order within facility
- Conducted regular inspections of premises to identify security vulnerabilities
- Implemented conflict resolution strategies to de-escalate potential disturbances
- Monitored inmate behavior, documenting incidents for review and action
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Dispatcher Office Assistant
Coach Transportation
08.2018 - 05.2021
- Coordinated daily dispatch operations, ensuring timely service delivery and driver assignments.
- Managed communication between drivers and clients, facilitating efficient problem resolution.
- Streamlined scheduling processes, reducing response times for customer inquiries.
- Trained new staff on operational procedures and software systems, enhancing team productivity.
- Implemented tracking systems to monitor vehicle status and optimize route planning.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
Education
High School Diploma -
Snyder High School
Snyder, TXSkills
- Active listening
- Data entry
- Critical thinking
- Problem resolution
- Relationship building
- Complaint handling
- Client relations
- Scheduling
- Call management
Certification
C.N.A. License Number
N.A 00794649
Timeline
Commercial Truck Driver
Swift Transportation
01.2025 - Current
Wood Cutter
Santana's Enterprise
08.2024 - 01.2025
C.N.A
Hildebrand Home Care
09.2022 - 03.2024
Correctional Officer
Colorado Department Of Corrections
05.2021 - 09.2022
Dispatcher Office Assistant
Coach Transportation
08.2018 - 05.2021
High School Diploma -
Snyder High School