Samantha Hall
Tampa,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Communications Specialist SR
BayCare Health System
Tampa, FL
01.2022 - 09.2023
- Served as primary contact for BayCare Health System hospitals through switchboards.
- Responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures, and resolving issues in an appropriate and timely manner in a high-stressed, fast-paced work environment.
- Managed multitasking responsibilities across different systems and software while handling customer phone interactions.
- Responsible for maintaining logs, pulling data and running reports. Assisted with department projects as needed. Trained and assessed newly hired team members.
Sales Associate/Fulfillment Expert
Target
Tampa, FL
06.2018 - 12.2021
- Assisted guests in locating items and addressing product inquiries.
- Effectively troubleshooted and completed customer transactions.
- Demonstrated ability to address guest concerns alongside overcoming various workplace challenges.
- Played a vital role in elevating the company's ability to meet and exceed guest expectations.
- Fulfilled store orders with timeliness and efficiency.
Child Caretaker
Private
Tampa, FL
08.2015 - 07.2017
- Provided daily homework assistance and comprehensive tutoring across all subjects.
- Ensured punctual arrival of children at their scheduled appointments and events.
- Managed and maintained household routines and caregiving tasks on a daily basis.
- Followed time management diligently ensuring all assignments were completed in a timely manner.
Education
Bachelor of Arts - Communications
University of South Florida
Tampa, FL05-2020
Associate of Arts -
Hillsborough Community College
Tampa, FL05.2017
Skills
- Multitasking
- Customer Service
- Teamwork and Collaboration
- Understanding Customer Needs
- Customer Data Confidentiality
- Professional phone voice
- Issue and Complaint Resolution
- Active Listening
- Attention to Detail
- Effective Communication
- Brand Awareness
- Regulatory Compliance
- Call Documentation
- De-Escalation Techniques
Timeline
Customer Communications Specialist SR
BayCare Health System
01.2022 - 09.2023
Sales Associate/Fulfillment Expert
Target
06.2018 - 12.2021
Child Caretaker
Private
08.2015 - 07.2017
Bachelor of Arts - Communications
University of South Florida
Associate of Arts -
Hillsborough Community College
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