Samantha Hall

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer complaints professionally, demonstrating empathy while working towards a satisfactory solution for all parties involved.
• Consistently met deadlines for routine tasks like feeding, walking, administering medications – ensuring that the pets received optimal care during their stay.

• Implemented quality control measures to maintain high standards of cleanliness and animal welfare throughout the facility.
• Supervised daily activities of staff members, ensuring adherence to established policies and procedures for animal care.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Prepared and administered medications and treatments as prescribed by veterinarian.
• Prepared Birthday cakes & frozen yogurt treats for

dogs birthday parties.

• Enhanced kennel operations by implementing efficient scheduling and task allocation for staff members.
• Reduced animal stress levels by maintaining a clean, safe, and comfortable environment in the kennel.
• Prepared staffs schedules for that days activities for boarding and daycare dogs & staffs lunch breaks.
• Opened and Closed kennel depending on day.
• Ran kennel when owner & Manager were gone.
• Dismissed staff to go home at the end of shift.
• Prepared dogs homemade treats.
• Took dogs on night walks
• Resolved conflicts of owners concerns.
• Gave tours of the facility.
• Answered phones made appointments for boarding daycare & grooming.
• Posted Daily pictures on company's Facebook page for owners to see the dogs stay.
• Took deposits and made refunds as needed.
• Posted on facebook and in store any special activities going on that week or month.
• Worked with Charles & Calvert Co Sheriffs Active & Retired Police Dogs.
• Worked with Dogs considered "No Touch "

• Built relationships with customers to encourage repeat business.
• Gave detailed presentations

• Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
• Provided special treatments involving shampooing, rinsing and conditioning hair.
• Handled customer transactions accurately and kept detailed records for future reference.