Samantha Hamilton

Coordinate healthcare appointments and manage insurance transitions, ensuring clients have access to essential

services and necessary document renewals.

• Develop personalized care plans and deliver systematic education programs, empowering clients to navigate the

U.S. healthcare system independently and achieve long-term autonomy.

• Build strategic partnerships with healthcare networks to enhance service delivery, focusing on sustainable solutions

and streamlining access through integrated case management.

• Analyze client healthcare needs to create targeted support plans, maintaining comprehensive documentation and

regulatory compliance while facilitating seamless access to medical services.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
• Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
• Executed record filing system to improve document organization and management.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Strengthened office organization by implementing new filing systems and digital record-keeping practices.
• Supported executive staff with well-prepared reports, presentations, and meeting materials.
• Ensured timely completion of projects by coordinating resources across multiple teams effectively.

• Managed patient registration and data entry, ensuring accurate capture of medical information and vaccination details within the EPIC system.
• Reviewed and corrected discrepancies in patient records to maintain the integrity and accuracy of medical data post-vaccination.
• Delivered essential vaccination information to patients, documenting their vaccine selections and facilitating an informed vaccination process.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Improved marketing to attract new customers and promote business.
• Oversaw inventory management, optimizing stock levels, and reducing waste.