Samantha Hane

Shopped and fulfilled online customer orders accurately in a fast-past environment.

Located, labeled, and organized items in Online pickup backroom.

Assisted customers and delivery drivers with order handoff.

Maintained efficiency while ensuring order accuracy and quality.

• Worked productively with customers to meet order requirements and service expectations.
• Adapted quickly to changes in inventory and store layout, maintaining efficiency in operations.

Provided excellent customer service exceeding client expectations.

Answered inbound calls and assisted customers with service inquires.

Signed up new customers and explained service details clearly.

Resolved customer concerns and maintained professional communication.

• Maintained accurate records of customer interactions and service requests.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.