Samantha Heffner
Orwigsburg
Summary
Dynamic Operations Supervisor at NFI Industries with a proven track record in team leadership and operational planning. Expert in training and employee development, successfully enhancing productivity and efficiency. Skilled in utilizing WMS systems for inventory management, driving accuracy in order fulfillment while fostering a collaborative work culture.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
NFI Industries
Shoemakersville, PA
08.2023 - Current
- Team Leadership: Lead a team of 10–15 associates in a high-volume ecommerce environment, overseeing the picking and processing of 1,500 to 6,000+ individual orders daily.
- LTL Execution: Manage the planning and execution of all LTL (Less-Than-Truckload) shipments, ensuring accurate, timely, and cost-effective delivery coordination.
- Operational Oversight: Monitor and direct daily departmental activities, including independently slotting and managing inventory locations both within the warehouse system and on the floor.
- Inventory & Returns Management: Process customer returns and conduct regular inventory counts to maintain accuracy and accountability within the department.
- Scheduling & Forecasting: Develop and manage team schedules, aligning labor needs with projected order volumes based on forecast data to ensure optimal staffing and productivity.
- Process Development & Training: Created a comprehensive standard work binder outlining role-specific responsibilities and processes. Designed and implemented training procedures to support efficient onboarding and continuous improvement within a fast-paced environment.
Operations Lead
NFI Industries
Shoemakersville, PA
02.2023 - 08.2023
- Mentored team members on best practices and operational standards.
- Developed training programs for new hires, enhancing onboarding experience and knowledge retention.
- Managed scheduling and resource allocation to meet distribution targets effectively.
Office Lead
NFI Industries
Shoemakersville, PA
11.2021 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Head of Employee-led Employee Engagement Team, creating an exciting work culture.
Logistics Coordinator
NFI Industries
Shoemakersville, PA
06.2021 - 11.2021
- Utilizing BlueYonder [WMS system], SAP, Power BI, Atom, and Fourkites to manage the loading and unloading of freight.
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
Customer Service Representative
NFI Industries
Shoemakersville, PA
11.2020 - 06.2021
- Resolved customer inquiries efficiently, enhancing overall satisfaction levels.
- Scheduled Live Load and Preload shipments.
- Collaborated with team members to improve service delivery processes and reduce response times.
- Assisted in training new staff on customer service protocols and company systems.
Paraprofessional
Blue Mountain School District
Orwigsburg, PA
01.2020 - 08.2020
- Assisted in classroom management, fostering a positive and inclusive environment for all students.
- Implemented behavioral interventions to promote student engagement and self-regulation skills.
- Developed relationships with students to build trust and improve communication within the learning environment.
Personal Care Aide
Stoneridge Retirement
Pine Grove, PA
11.2018 - 11.2019
- Assisted clients with daily living activities, enhancing comfort and independence.
- Monitored clients' health status, reporting changes to healthcare professionals promptly.
- Developed personalized care plans in collaboration with clients and families to meet specific needs.
- Provided emotional support, fostering positive relationships and improving client well-being.
Assistant Designer
Creation Cabinetry
Hamburg, PA
04.2018 - 06.2018
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
CAD Designer
MASA Products
St. Clair, PA
04.2017 - 08.2017
- Developed detailed 2D models using AutoCAD software
- Collaborated with engineering teams to ensure design accuracy and compliance
- Reviewed project specifications and requirements for design feasibility
Design Draftsman
Top Shelf Closets
Elverson, PA
10.2016 - 04.2017
- Contributed significantly to multiple successful projects by offering valuable insights during design review meetings.
- Demonstrated expertise in custom cabinetry design and installation for kitchens, bathrooms, and office spaces.
CAD Technician Intern
Stantec Consulting
Wyomissing, PA
07.2016 - 10.2016
- Conducted quality checks on CAD drawings to maintain compliance with industry standards.
- Created, printed, and modified drawings in AutoCAD and MicroStation.
Education
Associate of Science - Drafting Technology
Berks Technical Institute
Wyomissing, PA09-2016
Skills
- Operations management
- Task delegation
- Team Training
- Employee development
- Customer relations
- Multitasking and organization
- Project management
- Operational planning
- KPI tracking
Timeline
Operations Supervisor
NFI Industries
08.2023 - Current
Operations Lead
NFI Industries
02.2023 - 08.2023
Office Lead
NFI Industries
11.2021 - 02.2023
Logistics Coordinator
NFI Industries
06.2021 - 11.2021
Customer Service Representative
NFI Industries
11.2020 - 06.2021
Paraprofessional
Blue Mountain School District
01.2020 - 08.2020
Personal Care Aide
Stoneridge Retirement
11.2018 - 11.2019
Assistant Designer
Creation Cabinetry
04.2018 - 06.2018
CAD Designer
MASA Products
04.2017 - 08.2017
Design Draftsman
Top Shelf Closets
10.2016 - 04.2017
CAD Technician Intern
Stantec Consulting
07.2016 - 10.2016
Associate of Science - Drafting Technology
Berks Technical Institute