SAMANTHA Heilman
Orlando
Summary
Service-oriented General Manager with over 15 years of hospitality industry experience. Focused on delivering exceptional guest service experiences to drive consistent revenue growth. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.
Overview
11
11
years of professional experience
Work History
Bartender
Rocco's Tacos And Tequila Bar
03.2022 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Met guest, business operations and server needs with minimal errors or delays.
General Manager
The Cowfish At Universal CityWalk
01.2017 - 12.2021
- Promoted professional skill development in management candidates and hourly team members through effective training, management and motivation
- Established clear performance goals and metrics for revenue, P&L, guest service and team member retention
- Tracked weekly sales to develop senior leadership reports for business planning
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
Bar Manager
Rocco's Tacos and Tequila
09.2012 - 12.2016
- Interviewed, hired and trained staff to improve guest retention and bolster sales.
- Assisted in beverage menu rollouts and staff training to increase product revenue.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated business demands.
Education
High School Diploma -
Ridge Commnity High School
2007
Skills
- Trend forecasting
- Brand marketing
- Budget Control
- Cross-functional team management
- Top talent recruiting, hiring and retention
- Inventory management
- Behavioral interviewing
- Full service restaurant background
Timeline
Bartender
Rocco's Tacos And Tequila Bar
03.2022 - Current
General Manager
The Cowfish At Universal CityWalk
01.2017 - 12.2021
Bar Manager
Rocco's Tacos and Tequila
09.2012 - 12.2016
High School Diploma -
Ridge Commnity High School
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