Samantha Heilman
Orlando
Summary
Results-driven professional with strong background in business and hospitality management. Proven track record of exceeding customer service and revenue goals. Known for build lasting relationships, managing high-performing teams, and driving business growth in fast-paced, service-oriented environments.
Overview
12
12
years of professional experience
Work History
Owner/Operator
Woof Gang Bakery and Grooming O-Town West
01.2024 - Current
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Bartender
Rocco's Tacos And Tequila Bar
01.2022 - 04.2024
- Maintained knowledge of bar and menu options to prepare drinks and make recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Increased guest satisfaction by providing excellent service and crafting high-quality cocktails.
General Manager
The Cowfish At Universal CityWalk
01.2017 - 12.2021
- Promoted professional skill development in management candidates and hourly team members through effective training, management and motivation
- Established clear performance goals and metrics for revenue, P&L, guest service and team member retention
- Tracked weekly sales to develop senior leadership reports for business planning.
Assistant General Manager/Bar Manager
Rocco's Tacos and Tequila Bar
07.2013 - 12.2016
- Interviewed, hired and trained staff to improve guest retention and bolster sales.
- Assisted in beverage menu rollouts and staff training to increase product revenue.
Education
High School Diploma -
Ridge Commnity High School
2007
Skills
- Operations management
- Business planning
- Relationship building and management
- Coaching and mentoring
Timeline
Owner/Operator
Woof Gang Bakery and Grooming O-Town West
01.2024 - Current
Bartender
Rocco's Tacos And Tequila Bar
01.2022 - 04.2024
General Manager
The Cowfish At Universal CityWalk
01.2017 - 12.2021
Assistant General Manager/Bar Manager
Rocco's Tacos and Tequila Bar
07.2013 - 12.2016
High School Diploma -
Ridge Commnity High School
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