Samantha Heilman
Orlando,FL
Summary
Client-focused sales and operations professional with a strong background in customer-facing environments, revenue growth, and relationship-driven sales. Experienced in guiding clients through decisions, managing expectations, and creating a smooth, positive experience from start to finish. Known for strong follow-up, attention to detail, and the ability to build trust quickly. Looking to transition into new home sales where I can leverage my client experience, sales skills, and ability to build strong relationships in a structured, builder-focused environment.
Overview
13
13
years of professional experience
Work History
Owner
Woof Gang Bakery & Grooming O-Town West – Orlando,
Orlando, Florida
01.2024 - Current
- Opened and now run a retail and grooming business currently doing about $30K+ in monthly revenue
- Grew a steady, loyal client base through referrals, local partnerships, and repeat customers
- Work directly with 20+ clients a day, walking them through options, setting expectations, and making sure they feel comfortable with their decisions
- Increase revenue through recommendations, add-on services, and consistent follow-up with clients
- Focus on creating a strong client experience that drives repeat business and referrals
- Oversee daily scheduling, staffing, and workflow in a fast-paced, customer-facing environment
- Evaluated performance and implemented changes to support ongoing growth
- Manage appointment flow and scheduling to maximize daily client volume and revenue
Lead Bartender
Rocco's Tacos and Tequila Bar
Orlando, Florida
01.2022 - 01.2024
- Operated in fast-paced, high-volume environment, consistently upselling to enhance overall spend per guest
- Cultivated strong relationships with guests, fostering loyalty and repeat visits
- Managed multiple priorities at once while maintaining a high level of service and attention to detail
- Trained new team members on service standards and guest interaction to ensure high-quality service
General Manager
The Cowfish – Universal CityWalk, Orlando, FL
Orlando, FL
01.2017 - 12.2021
- Led operations for a high-volume location, contributing to over $2M in revenue growth over four years
- Analyzed sales trends and implemented adjustments to enhance revenue and optimize day-to-day operations
- Managed and developed large team, prioritizing customer experience to drive satisfaction and retention
- Monitored labor and operating costs while sustaining high service levels
Assistant General Manager / Bar Manager
Rocco’s Tacos and Tequila Bar – Orlando, FL
Orlando, Florida
07.2013 - 12.2016
- Enhanced revenue through exceptional service and guest engagement
- Managed front-of-house operations in a busy, customer-facing environment
- Developed team members into leadership roles through targeted training and support
Education
High School Diploma -
Ridge Community High School
Davenport, FL05-2007
Skills
- Licensed Florida Real Estate Sales Associate
- Client Relationship Management
- Sales & Upselling
- Client Consultation
- Follow-Up & Client Retention
- Time Management & Multitasking
- Revenue Growth
- Team Leadership
Timeline
Owner
Woof Gang Bakery & Grooming O-Town West – Orlando,
01.2024 - Current
Lead Bartender
Rocco's Tacos and Tequila Bar
01.2022 - 01.2024
General Manager
The Cowfish – Universal CityWalk, Orlando, FL
01.2017 - 12.2021
Assistant General Manager / Bar Manager
Rocco’s Tacos and Tequila Bar – Orlando, FL
07.2013 - 12.2016
High School Diploma -
Ridge Community High School