Samantha Henderson
Summary
Dynamic sales leader recognized for consistently surpassing sales targets by building key partnerships and customer-centric solutions. Proficient in coaching teams to enhance performance and drive revenue growth while maintaining high customer satisfaction levels. Demonstrates strong operational oversight ensuring efficient processes and successful sales execution.
Overview
8
8
years of professional experience
Work History
Jr. Branch Manager
Sixt Rent a Car LLC
JFK Airport
04.2024 - Current
- Promoted to leadership role due to surpassing sales targets and positively impacting team dynamics & branch morale
- Improved vehicle turnaround and fleet readiness by coordinating servicing, repairs, and cleanliness for 200+ vehicles weekly, helping maximize rental availability.
- Coached 10+ frontline employees on sales strategy and customer engagement, supporting stronger KPI performance and revenue growth.
- Resolved escalated customer concerns professionally, protecting customer confidence and brand reputation.
Senior Rental Agent
Sixt Rent A Car LLC
JFK Airport
03.2022 - 04.2024
- Recognized with senior title after consistently exceeding monthly sales goals by 10-30% through consultative selling of upgrades, protection packages, and premium service options.
- Built strong customer rapport and trust through consultative conversations, increasing upgrade and protection plan conversion opportunities in a high volume airport environment.
- Handled objections confidently and closed sales while maintaining a customer-first experience.
- Maintained accurate customer records, agreements, and financial documentation using internal CRM and operational systems.
Rental Sales Agent
Sixt Rent a Car LLC
JFK Airport
07.2021 - 04.2022
- Provided high-volume customer service, assisting 30-50 customers daily while tailoring rental solutions based on individual client needs.
- Processed rental agreements and verified customer information for accuracy.
- Maintained customer records and processing rental extensions.
- Collaborated with team members to maximize vehicle inventory and availability.
Rental Sales Agent
Enterprise Rent a Car
LGA Airport
04.2018 - 01.2021
- Assisted customers in selecting rental vehicles based on needs and preferences.
- Advised on products and services, boosting customer satisfaction and driving revenue growth.
- Handled high-volume customer interactions, enhancing customer retention through relationship building.
- Processed rental agreements and ensured compliance with company policies.
- Coordinated vehicle preparations and maintenance checks before customer pick-up.
Education
High School Diploma - Queens, NY
Humanities and the Arts Magnet HS
Queens, NY06-2016
Skills
Strategic Thinking and Planning KPI Achievement Adaptability and Agile Learning CRM Software Utilization Interpersonal Communication Accountability Sales Forecasting Customer Service Relationship Building Solutions Oriented Client Relations and Engagement Team Collaborative & Catalytic
Languages
Spanish
Limited
Affiliations
- Opulence Bundles — Co-founder of Virgin Hair Business
Accomplishments
- Sixt Sales Agent Leadership Award recognized for sales performance, leadership, KPI achievement and customer satisfaction.
Timeline
Jr. Branch Manager
Sixt Rent a Car LLC
04.2024 - Current
Senior Rental Agent
Sixt Rent A Car LLC
03.2022 - 04.2024
Rental Sales Agent
Sixt Rent a Car LLC
07.2021 - 04.2022
Rental Sales Agent
Enterprise Rent a Car
04.2018 - 01.2021
High School Diploma - Queens, NY
Humanities and the Arts Magnet HS