Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Hensley

Pierz,MN

Summary

Dynamic Pharmacy Operations Manager with a proven track record at Walgreens, enhancing operational efficiency and profitability through expert inventory control and operations management. Skilled in fostering high-quality service and team mentoring, demonstrated by streamlining processes and improving staff performance. Excels in problem-solving and communication, ensuring regulatory compliance and customer satisfaction.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Pharmacy Operations Manager

Walgreens
07.2018 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.

Assistant Manager

Jacksons Food Stores
05.2014 - 05.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Education

PTCB Certification

Treasure Valley Community College
Ontario, OR
08.2013 - 05.2014

High School Diploma -

Parma High School
Parma, ID
05.2013

Skills

Operations Management

Training and mentoring

Inventory Control

Problem-Solving

Time Management

Attention to Detail

Problem-solving abilities

Multitasking

Excellent Communication

Self Motivation

Pharmaceutical knowledge

Timeline

Pharmacy Operations Manager

Walgreens
07.2018 - Current

Assistant Manager

Jacksons Food Stores
05.2014 - 05.2018

Treasure Valley Community College
08.2013 - 05.2014

PTCB Certification

High School Diploma -

Parma High School

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Samantha Hensley