Hi, I’m
Samantha Henson
Business Operations Partner
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in higher level operations.
Overview
8
years of professional experience
Work History
Tire Discounter's
General Manager
04.2023 - Current
Job overview
- Drove month-over-month business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development and retention.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Deem Mechanical
Director of Operations
06.2022 - 04.2023
Job overview
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
Hoosier Contractors
Executive Administrator
02.2020 - 04.2022
Job overview
- Planned both internal and external events and staff trainings.
- Directed business processes from conceptualization through end-user delivery.
- Contributed to economic success by participating in budgeting process.
- Oversaw HR training, coaching, mentoring and staff retention.
- Developed improved recruiting methods to reduce turnover and build highly effective teams.
- Increased accuracy through improved processes for fiscal monitoring, payroll, and operational expenses.
Salem University
Financial Aid Coordinator
01.2018 - 02.2020
Job overview
- Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Compiled closing packages for drafting and presentation accuracy.
Ray Skillman Auto Group
Sales Manager
01.2017 - 01.2018
Job overview
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
LGC Hospitality
Senior Recruiting Manager
08.2016 - 08.2017
Job overview
- Set and conveyed recruitment goals to downstream staff.
- Built and strengthened successful relationships with external recruiters and agencies.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Designed, developed, and implemented successful recruitment process to fill more 2,000 vacancies each month.
- Managed recruitment team and trained and mentored new advisors.
Education
IUPUIIndianapolis, IN
MBA
05.2021
University Overview
- 3.76 GPA
- Nina Mason Pullman Scholarship Recipient
- Nation Honor's Society Member
IUPUIIndianapolis
Bachelor of Science from Finance
05.2018
Skills
Account Management
Training Programs
Strategy Development
Career Development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Tire Discounter's
04.2023 - Current
Director of Operations
Deem Mechanical
06.2022 - 04.2023
Executive Administrator
Hoosier Contractors
02.2020 - 04.2022
Financial Aid Coordinator
Salem University
01.2018 - 02.2020
Sales Manager
Ray Skillman Auto Group
01.2017 - 01.2018
Senior Recruiting Manager
LGC Hospitality
08.2016 - 08.2017
IUPUI
MBA
IUPUI
Bachelor of Science from Finance