Samantha Henson
Corona,CA
Summary
Self-sufficient and organized with more than 10 plus years of experience in customer service. Have the ability to complete tasks in a fast paced environment despite interruptions and competing demands. Also able to balance multiple duties and remain calm under stressful circumstances. Great verbal communication skills. ,
Overview
11
11
years of professional experience
Work History
Server
Reunion Kitchen + Drink
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Order Taker
Robertson's Ready Mix Concrete. Inc.
02.2023 - 06.2023
- Entered orders into computer system quickly and in proper sequence.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Investigated and resolved customer inquiries and complaints quickly.
Bartender/Server
PF Changs China Bistro
07.2013 - 06.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Provided exceptional service to high volume of daily customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties required by the company
Education
High School Diploma -
Santiago High School
Corona, CA05.2013
Skills
- Excellent written and verbal communication skills
- Professional phone etiquette
- Highly skilled in creating positive costumer experiences
- Point of Sale (POS) system operations
- Knowledgeable in Microsoft Office
- Data Entry
- Problem-solving skills
Timeline
Server
Reunion Kitchen + Drink
05.2023 - Current
Order Taker
Robertson's Ready Mix Concrete. Inc.
02.2023 - 06.2023
Bartender/Server
PF Changs China Bistro
07.2013 - 06.2023
High School Diploma -
Santiago High School
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