Samantha Herber
Atascosa,TX
Summary
Resourceful Auto Adjuster known for completing tasks with high productivity and efficiency. Possess specialized skills in damage assessment, claims negotiation, and policy interpretation. Excel at communication, problem-solving, and decision-making which enhance ability to manage complex claims successfully and maintain customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sr. Auto Adjuster - Complex Claims
US Army
San Antonio, TX
07.2017 - Current
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Established relationships with attorneys, medical providers and other service providers who assist in the resolution of claims.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Negotiated settlements with claimants when appropriate.
- Performed detailed analysis of complex claims to determine appropriate course of action.
Distribution Sales Manager
High Profile Marketing
San Antonio, TX
03.2015 - 11.2017
- Established relationships with key clients, while maintaining existing customer base.
- Identified and developed new markets for products or services.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Achieved company growth and brand development through market expansion and sales.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Bus Driver
San Antonio Independent School District
San Antonio, TX
06.2016 - 08.2017
- Provided courteous customer service while answering questions regarding routes and schedules.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
Security Supervisor
Universal Protective Services
San Antonio, TX
04.2014 - 05.2016
- Interacted regularly with other departments within the organization to promote collaboration between teams.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Assessed company security risks and developed actionable solutions to be presented to management.
Education
Certificate - DSBA
University of Texas in Austin
San Antonio, TX06-2024
Bachelor of Science - Anthropology
University of Texas in San Antonio
San Antonio, TX05-2017
Associate of Science - Archeology, Sociology, Liberal Arts
Palo Alto College
San Antonio, TX05-2013
Skills
- Policy Interpretation
- Risk Assessment
- Claims Investigation
- Fraud detection knowledge
- Problem-solving aptitude
- Time management abilities
- Teamwork and Collaboration
- Excellent Communication
- Analytical Skills
- Self Motivation
- Customer service expertise
- Relationship Building
Certification
- R
- SQL
- Python
Timeline
Sr. Auto Adjuster - Complex Claims
US Army
07.2017 - Current
Bus Driver
San Antonio Independent School District
06.2016 - 08.2017
Distribution Sales Manager
High Profile Marketing
03.2015 - 11.2017
Security Supervisor
Universal Protective Services
04.2014 - 05.2016
Certificate - DSBA
University of Texas in Austin
Bachelor of Science - Anthropology
University of Texas in San Antonio
Associate of Science - Archeology, Sociology, Liberal Arts
Palo Alto College
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