Samantha Hernandez

• Performed security walks around store to monitor employee and customer activities.
• Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
• Audited stores on weekly basis to identify deficiencies and identified potential causes.
• Monitored surveillance cameras and alarm systems to detect suspicious activity.
• Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
• Implemented and maintained loss prevention programs in close collaboration with store management.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Complied with corporate policies and promoted and followed company initiatives.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.
• Managed timely and effective replacement of damaged or missing products.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Cross-trained and provided backup support for organizational leadership.
• Trained staff on operating procedures and company services.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Organized morning schedules, including breaks and what department they were in for that day.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Relayed guest comments or suggestions to manager on duty for further action.
• On weekends they had an entrance fee and I was in charge of assuring that everyone paid.