Samantha Hickman
Ventura,CA
Summary
Versatile and dynamic, with a proven track record at Y2 Nail Bar and Beauty Lounge, I enhanced customer satisfaction through exceptional service and high-quality nail care. Leveraging skills in customer education and infection controls, I fostered loyalty and trust, significantly contributing to a positive client experience. My adeptness in team collaboration and problem-solving propelled operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Nail Technician
Y2 Nail Bar and Beauty Lounge
02.2023 - Current
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Executed pedicures and manicures using professional quality products and tools.
Shift Manager
C&r Resturants
11.2018 - 10.2021
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Scheduled staff to establish adequate coverage during peak business hours.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
No Degree - Manicuring Course
Lu Ross Academy
Ventura, CA12-2023
High School Diploma -
Ventura Adult And Continuing Education
Ventura, CA06-2023
Skills
- Infection controls
- Customer Service
- Gel tips
- Cuticle care
- Manicures and nail care
- Nail Preparation
- Manicures
- Pedicures
- Customer Education
- Team Collaboration
- Problem-solving skills
- Nail Polish Application
- Hand Massage
- Nail applications and fills
- Polish application
Timeline
Nail Technician
Y2 Nail Bar and Beauty Lounge
02.2023 - Current
Shift Manager
C&r Resturants
11.2018 - 10.2021
No Degree - Manicuring Course
Lu Ross Academy
High School Diploma -
Ventura Adult And Continuing Education
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