Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Hicks

south lake tahoe

Summary

Dynamic and customer-focused professional with experience at Raleys, excelling in food safety and sanitation. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in packaging and promoting bakery items, ensuring freshness and quality. Committed to maintaining a positive atmosphere and achieving operational excellence.

Overview

8
8
years of professional experience

Work History

Bakery Clerk

Raleys
South Lake Tahoe, CA
10.2024 - Current
  • I make sure everything is very sanitized since we do work with food.
  • I make sure I greet the customers with a smile and always a good attitude regardless of the situation
  • Assist customers ideas and suggestions, always try to give the best recommendations.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Prepared baked goods following established recipes and safety standards.
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Monitored product freshness and reported any quality issues to management.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
  • Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
  • Decorated cakes according to customer requests while maintaining quality control standards.
  • Assisted with baking and decorating tasks as required.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Delivery Driver

Uber Eats
Merced, CA
01.2020 - 09.2020
  • Delivered food orders promptly to customers' locations.
  • Made sure it was there on time or a little early.
  • Always showed up with a good attitude and a smile on my face.
  • Kept my vehicle clean at all times.
  • Assisted customers with inquiries and feedback professionally.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Always kept my customers updated on there order
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Handled merchandise in accordance with product handling standards.

Lifeguard

Mariposa parks and recs
Mariposa
06.2017 - 08.2017
  • Monitored the pool area at all times and made sure everything was following the rules and being safe.
  • Made sure I knew what to do in case of an emergency, we took classes and a lot of training.
  • Made sure all kids were safe and in one big group.
  • Played activities with kids while we had to take a 30 minute break.
  • Provided assistance to swimmers if they needed.
  • Always announced the rules before anyone got in to clarify everyone knows our rules.

Busser

Charles street diner
Mariposa, CA
03.2017 - 05.2017
  • I cleared and reset tables for new incoming customers.
  • Often checked on customers to see if they needed anything and if they were doing okay.
  • Communicated with the cooks and other workers about the customers if needed to.
  • Always came in early to make sure things were set up for the day and ready.
  • Always greeted the customers with a great big smile and made sure they felt welcomed and comfortable.
  • Always took extra tasks if needed.
  • Always follow cleaning regulations and made sure everything was sanitized plus myself.

Education

High School Diploma -

Springhill
Mariposa, CA
04-2017

Skills

  • Very good communication skills; I always make sure that if something isn't done on time or correctly, I let someone know
  • I always make sure the customers leave happy, even if we don't have something they came in for
  • I always try to solve every problem, I personally think there is always an answer to something
  • Experience with packaging fresh foods, plus any other foods, with all sanitary protocols
  • Always show up early because once I start a project, I have to finish it, and I love to try my hardest to get everything done before I go home
  • Always having a good attitude affects everything especially with the customers and im very good at making sure all my customers leave happy
  • Experience with labeling and making sure everything is up to date and not expired
  • Experience with unloading and stocking up the tables and bakery cases and making sure its all good to go out to the customers
  • Stay after hours if needed to get everything done and cleaned up for the next day
  • Very good at promoting items at my store so they sell a lot faster

Timeline

Bakery Clerk

Raleys
10.2024 - Current

Delivery Driver

Uber Eats
01.2020 - 09.2020

Lifeguard

Mariposa parks and recs
06.2017 - 08.2017

Busser

Charles street diner
03.2017 - 05.2017

High School Diploma -

Springhill

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Samantha Hicks