Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Samantha Higgins

Samantha Higgins

Sheboygan Falls,WI

Summary

Personable Animal Care Technician delivering quality animal care by spotting medical issues and assisting with treatments. Sound knowledge of veterinary medical procedures and animal care techniques. Offering four years of working with animals professionally and three years of volunteer experience. Collaborative team player able to handle animals of any temperament or condition with compassion.

Overview

6
6
years of professional experience

Work History

Adoption Counselor /Animal Care Technician

Wisconsin Humane Society
03.2022 - Current
  • Restrained animals safely during exams and procedures.
  • Educated caregivers and pet owners on animal care, nutrition and disease management.
  • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
  • Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
  • Administered medications to animals in treatment and documented changes in condition.
  • Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Answered owner animal health questions and advised on best care practices.
  • Monitored animals for signs of disease, illness or injury and communicated concerns to vet staff.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Handled administrative work such as answering telephones and scheduling appointments for visits/services.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Observed animal details such as size, condition, behavior and eating habits and documented data.
  • Directed initiatives to provide dogs, cats, small and exotic animals with optimal exercise, behavioral support and daily care.

Professional Pet Stylist

PetSmart
02.2020 - 12.2021
  • Trimmed nails using clippers and grinders.
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
  • Dematted dogs and trimmed hair in ears and between paw pads.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • Met with clients to discuss cut and style preferences prior to caring for animals.

Administrative Assistant-Media & Discovery Special

District Attorney's Office Of Sheboygan County
01.2020 - 11.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.

Legal Assistant/Paralegal - Intellectual Property

Kohler Co.
01.2017 - 01.2020
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Filed court documents and legal pleadings with U.S Patent & Trademark Office on behalf of attorneys.
  • Scheduled appointments, meetings and phone calls for busy attorneys
  • Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Organized key evidence exhibits to prepare for litigation.

Education

Study Abroad Program - Russian Language

American International University
Moscow, Russia

Bachelor of Arts - Russian Studies

University of Wisconsin-Madison
Madison, WI

Post-Baccalaureate Certificate - Paralegal Studies

Purdue University
West Lafayette, IN

Skills

  • Animal Examinations
  • Animal Observations
  • Treatment Documentation
  • Animal Grooming
  • Information Collection and Recording
  • Vaccination Administration
  • Compassionate Care
  • Treatment Administration
  • Policy and Procedure Explanations
  • Customer Communication

Timeline

Adoption Counselor /Animal Care Technician

Wisconsin Humane Society
03.2022 - Current

Professional Pet Stylist

PetSmart
02.2020 - 12.2021

Administrative Assistant-Media & Discovery Special

District Attorney's Office Of Sheboygan County
01.2020 - 11.2020

Legal Assistant/Paralegal - Intellectual Property

Kohler Co.
01.2017 - 01.2020

Study Abroad Program - Russian Language

American International University

Bachelor of Arts - Russian Studies

University of Wisconsin-Madison

Post-Baccalaureate Certificate - Paralegal Studies

Purdue University

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Samantha Higgins