Samantha Hill
Bloomington,Illinois
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Spherion
04.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Support Representative
DH Pace Company
02.2021 - 04.2023
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
Education
High School Diploma -
Bloomington High School
Bloomington, IL05.2019
Skills
- Call Management
- Paperwork Processing
- Information Security
- Account Updating
- Complaint Resolution
- Data Collection
- Prioritization
- Microsoft Excel
- Professional Telephone Demeanor
- Research
- Proofreading
- Filing
Timeline
Customer Service Representative
Spherion
04.2023 - Current
Customer Service Support Representative
DH Pace Company
02.2021 - 04.2023
High School Diploma -
Bloomington High School