Samantha Hinchey

• Facilitated communication between vendors, case managers, and attorneys to ensure completion of exams and final reports in a timely manner.
• Followed up with vendors for confirmation of attendance and status updates for final reports.
• Ensured claimant files were up to date with updated information.
• Generated daily spreadsheet reports to ensure all client claims were up to date and handled appropriately.
• Provided Case managers/attorneys with final reports.
• Team Lead- Provided coaching and feedback on employee performance, encouraging professional development.
• Collaborated with other departments to ensure alignment of goals across teams.
• Established clear expectations for employees, providing guidance when needed.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.

• Assisted ophthalmologist with patient examinations, including taking and recording vital signs and medical history.
• Assisted and Performed Dry eye therapy using Ilux.
• Performed diagnostic tests such as visual acuity, tonometry, refraction, keratometry, pachymetry, A-scan ultrasonography, and fundus photography.
• Coordinated with other healthcare professionals to ensure optimal patient care.
• Administered topical anesthetics prior to various ophthalmic procedures.
• Prepared exam rooms according to established protocols prior to each patient visit.
• Performed basic laboratory duties such as measuring intraocular pressure readings using a Goldmann applanation tonometer.
• Communicated effectively with co-workers regarding patient care plans and follow up instructions.
• Participated in continuing education activities related to ophthalmology.
• Assisted physicians during minor surgical procedures such as foreign body removal.
• Maintained accurate records of patient visits using electronic health record software systems.
• Kept examination rooms, clinical areas and equipment clean and patient-ready.

• Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
• Responded quickly to emergency situations involving sudden illness or injury.
• Observed patients for any changes in their physical or mental condition.
• Assisted with admission procedures such as gathering personal data from the patient's chart.
• Answered call lights promptly and responded to patient needs accordingly.
• Reported changes in patient condition to registered nurse or physician.
• Counseled families on issues related to parenting a newborn, including sleep habits and breastfeeding techniques.
• Instructed parents on proper feeding techniques, nutrition and hygiene practices.
• Assisted with Newborn baths,measurements and feedings.
• Prepared forms for legal documents related to birth registrations.
• Performed data entry into computer system for new births as well as updating existing records when needed.
• Ensured that all necessary paperwork was completed accurately prior to submitting it for filing.
• Reviewed and verified patient information to ensure accuracy of birth records.
• Accessed patient charts to collect, abstract and extrapolate patient data.

• Assisted in training new servers.
• Greeted guests and provided menus.
• Provided excellent customer service to ensure satisfaction.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Accurately recorded orders on cash register and point-of-sale system.
• Delivered food orders promptly and courteously.
• Monitored dining room for cleanliness and proper set-up at all times.
• Took orders from customers accurately and in a timely manner.

• Assessed mother-infant bonding by observing interactions during feedings or skin-to-skin contact.
• Educated families on infant safety measures such as SIDS prevention techniques and car seat installation instructions.
• Consulted with lactation specialists regarding breastfeeding challenges faced by new mothers.
• Cared for premature infants requiring incubators or other specialized equipment to maintain their health status.
• Monitored infants' growth and development, including weight gain and loss, head circumference, length measurements and immunization records.
• Bathing of newborns after delivery

Monitored infants under therapy lights due to jaundice

• Prepared supplies for newborn cribs
• Performed order entry as well as other unit secretarial needs, Assisted with ADLs.
• Prepare and document in unit log book on patient admission, prepare chart and newborn screening
• Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.