Samantha Hines
Jersey City,NJ
Summary
I grew up in a two family home raised by both hard working parents. I graduated from James J Ferris High school and became a volunteer coach for the girls basketball team. I Attended Monroe College majoring in Business Management Administration for my first 2 Years on an Athletic Scholarship but was not able to complete due to a major family emergency. Over the years I’ve learned how to communicate better and patience. I plan on at Hudson Community College to complete my associate degree in Business Management.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Hoboken University Medical Center, Patient Access
01.2019 - Current
- Responded to inquiries by directing calls to appropriate personnel.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Education
Diploma - Hospitality Administration And Management
James J Ferris High School
Jersey City, NJ06.2015
Skills
- Patient Intake
- Multi-Line Telephone Systems
- Quality Assurance
- Communicating to Patients and Families
- Patient check-in
- Insurance Verification
- Patient interviewing
- Registration and Admissions
- Patient Registration
Timeline
Patient Access Representative
Hoboken University Medical Center, Patient Access
01.2019 - Current
Diploma - Hospitality Administration And Management
James J Ferris High School
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