Samantha Hooper
Everett,WA
Summary
Detail-oriented professional with expertise in managing customer accounts and implementing administrative processes with a strong focus on relationship building. Skilled in data organization and proficient in CRM platforms and Microsoft Office, dedicated to driving productivity and ensuring effective communication among team members and clients. Known for adaptability and solution-oriented thinking, successfully enhancing office efficiency and maintaining quality control in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Concierge
Go Rentals
Everett, WA
01.2024 - Current
- Assisted clients with vehicle selection and booking processes.
- Provided exceptional customer service to enhance rental experiences.
- Executed administrative duties by securing and finalizing vital rental agreements with guests.
- Coordinated transportation logistics for client arrivals and departures.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Oversaw flight plans ensuring precision in guest arrivals and departures.
- Sustained safety and authorization standards compliance within aviation field.
- Maintained detailed knowledge of fleet inventory and availability.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Upheld a professional presence at the front desk area by adhering to dress code standards.
Account Coordinator
Zetrouer Pulsifer Law
St. Petersburg, FL
11.2021 - 02.2023
- Administered timeshare settlement processes for multiple owner accounts.
- Developed administrative procedures to enhance office efficiency and meet organizational goals.
- Maintained accurate records for department and owner accounts.
- Utilized Microsoft programs and CRM platforms to support operational tasks.
- Provided exceptional customer service through direct communication with owners and team members.
- Responded to phone calls and emails, ensuring effective business correspondence.
- Communicated with owners to inform about issue resolution and updates.
- Implemented company protocols to ensure smooth daily operations.
Account Coordinator - Verification Supervisor
Reedhein & Associates - Timeshare Exit Team
Kirkland, WA
05.2016 - 11.2021
- Coordinated and processed customer timeshare exits efficiently while managing multiple files simultaneously.
- Utilized Microsoft programs and various CRM platforms to enhance data management.
- Served as customer communication liaison, advocating for client needs and concerns.
- Led and supervised teams of account coordinators, ensuring high productivity and morale.
- Managed projects and settlements to ensure timely completion and compliance.
- Created standard operating procedures to improve departmental efficiency.
- Oversaw partner communication and production, fostering strong collaborative relationships.
- Provided next-level support for operations department, addressing complex challenges.
Education
High School Diploma -
Mariner High School
Everett, WA06.2006
Some College (No Degree) - General Studies
Whatcom Community College
Bellingham, WASkills
- Account coordination
- Data management and organization
- Microsoft Office proficiency
- Salesforce and CRM expertise
- Customer service excellence
- Detail-oriented solutions
- Relationship building and morale boosting
- Sales agreements and contracts
- Team leadership
- Adaptability and flexibility
- Collaborative teamwork
- Quality control processes
Timeline
Concierge
Go Rentals
01.2024 - Current
Account Coordinator
Zetrouer Pulsifer Law
11.2021 - 02.2023
Account Coordinator - Verification Supervisor
Reedhein & Associates - Timeshare Exit Team
05.2016 - 11.2021
Some College (No Degree) - General Studies
Whatcom Community College
High School Diploma -
Mariner High School