Samantha Horton
Columbus
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
Work History
Care Representative
Bread Financial
Columbus
02.2022 - Current
- Assisted customers with inquiries regarding account issues and financial services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed transactions accurately while ensuring compliance with company policies.
- Provided feedback to management on recurring issues to enhance service quality.
- Advised customers on appropriate action needed when faced with difficult situations.
Assistant Manager
Kids Footlocker
Columbus
03.2019 - 02.2022
- Assisted in training new staff on customer service techniques.
- Coordinated merchandise displays to enhance visual appeal and sales.
- Managed inventory levels to ensure product availability for customers.
- Implemented store policies to maintain a safe shopping environment.
- Supported the sales team with product knowledge and promotional events.
- Supervised daily operations including scheduling shifts, assigning duties.
Merchandise Processor
Gap Inc Direct
Groveport
06.2013 - 10.2019
- Processed incoming merchandise efficiently using inventory management systems.
- Organized product displays to enhance customer shopping experience.
- Collaborated with team members to maintain clean and safe work environment.
- Packaged items for shipping according to customer requirements.
Education
Whetstone High School
Columbus, OHSome College (No Degree) - Criminal Justice
Columbus State Community College
Columbus, Ohio, OHSkills
- Customer service
- Account management
- Complaint resolution
- Transaction processing
- Team training
- Inventory management
- Attention to detail
- Time management
- Call center experience
- Dispute resolution
- Payment processing
Timeline
Care Representative
Bread Financial
02.2022 - Current
Assistant Manager
Kids Footlocker
03.2019 - 02.2022
Merchandise Processor
Gap Inc Direct
06.2013 - 10.2019
Whetstone High School
Some College (No Degree) - Criminal Justice
Columbus State Community College